Senior Analyst, Operational Services

Job Description What is the opportunity? To provide operational and client support for Settlement and Clearing across Cash Equities, Foregin Exchange, Fixed Income & Currencies, Futures & Options and Treasury Services for global trading desks across various geograhpical time zones (including Royal Bank of Canada Hong Kong, London, Singapore, Sydney, Toronto Branch and RBC Securities Australia Pty Limited) Working hours : Australian Market - MYT 06:30-15:30/ 08:30 -18:30 What will you do? Accountability to support all daily business and client services support responsibilities for the Settlement & Clearing Team. Responsible for effective management and resolution of payments / receipts / trade processing discrepancies with clients or counterparties. Ensure all transactions are processed in accordance to the bank rule, circulars, laid-down procedures and local requirements. Ensure all daily processing and settlement tasks for the team are completed in a timely and accurate manner, following established procedures and policies of RBC. Ensure EOD checks are conducted daily with any outstanding issues identified and action on the same day. Ensure all input and processing on both internal and external settlement systems. (i.e. RITS, Euroclear, Gloss, Exigo, NZ Clear, SWIFT, Clarity, Gloss, RIMMS,CLS etc) Provide relief support and other duties as assigned on all functions performed across the teams. Ensure effective channels of communication with both Front Office and internal Global Operations colleagues, as well as the external clearing exchange. Provide Operations support to sales team & client liason. Update Desk Procedures and Daily Check Lists Prepare monthly attestation PEGA, KPI/KRI reports. Prepare quarterly BRAG, RCAP. Ensure proper escalation of issues / risks to management. Look for key areas for improvement and development to ensure a more streamlined department. Seek to improve productivity by positively challenging the status quo. Seek to mitigate and minimize risks with the control in place for BCS. Contribute and assist oversight of specific testing and enhancements (systems/process) across Regional Operations and as assigned by management. Other duties as assigned by management. REQUIREMENTS Minimum 2-3 years of operations experience Strong working knowledge in SWIFT, Real Time Payment Systems and markets. Experience in Front to Back Business & Operational Support. Adherence to procedures and control processes. Ability to complete ad-hoc tasks and project deliverables by deadlines and achieve performance targets set. Flexiable and adaptable to different work related situations. Ability to multitask, work with minimal local supervision day to day. Ability to recognise potential operational risk events, minimise those risk events as required. Excellent time management capabilities and ability to work under pressure. Experience in liaising with global offices/different time zones Ability to work shift hours (Australian morning) when required. PREFERRED Diploma / Degree in Business, Finance or related discipline preferred. Self-motivated and able to work under pressure in a dynamic and fast paced environment. Strong in PC skills Job Skills Active Learning, Adaptability, Business Appraisals, Critical Thinking, Customer Service, Decision Making, Effectiveness Measurement, Operational Delivery, Process Improvements Additional Job Details Address: PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA City: Putrajaya Country: Malaysia Work hours/week: 40 Employment Type: Full time Platform: CAPITAL MARKETS Job Type: Regular Pay Type: Salaried Posted Date: 2026-08-21 Application Deadline: 2026-10-30 Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Our Employment Opportunities At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at . RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.