Senior Analyst, Operations

Job description

At Epiq , your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale. Job Description: Job Summary: The Senior Operations Analyst works as a member of the Operations team in Wroclaw within Epiq's Legal Solutions department in Europe. The Senior Operations Analyst role is to provide technical support for the full lifecycle of the electronic discovery reference model (EDRM) including ingestion of data, quality control, document production and document review projects. The position will require attention to detail, multi-tasking, analytical skills, pro-active attitude, as well as someone who works well in a team. The candidate must be able to work under the pressure of strict deadlines on multiple projects in a fast-paced environment and held extensive eDiscovery industry knowledge proven by at least two years of experience. Shifts: Morning 9-17, Afternoon 17- 1, Night 1-9 The main shift for this role is 10am - 6pm CET. Essential Job Responsibilities: Oversee daily tasks and workflows performed by their department as directed by management Associate can pick up and resolve most standard tasks independently, without assistance, in more than one eDiscovery tool. Load, Process and Search client data in many different file formats. Proficient in conducting relevant searches of electronic data using proprietary tools. Work closely with team members to troubleshoot data issues (prior to escalation to operations senior management and/or IT/Development), research software and/or techniques to solve problems, and carry out complex data analysis tasks with minimal assistance Creates end user, workflow, technical documentation Complete extensive reviews of custom and complex tasks specifications and considerable direct interactions with project managers is required Act as a role model and provide guidance and training on the more complex and custom tasks Provide guidance to other Analysts on multitasking and set the example in quantity of work performed Ensure daily services requests are assigned to team members and executed accurately in accordance with client deadlines Ensure all QC procedures and protocols are followed Communicate and collaborate with other company departments. Assists with designing and generating reports from various database platforms for senior management Generating written status reports to clients, managers, and project managers Trouble-shoot and resolve department issues and Client Services prior to escalation to managers Provides peer QC checks for other employee’s tasks Working closely with internal departments on streamlining processes and development of proprietary tools Demonstrates an interest in further development of skills, highlights personal training needs and proactively pushes for skills matrix progression Participates in additional initiatives such as testing and product/workflow development. Proactively supports Supervisor/Manager in minor activities and internal projects. Requirements for the role include: Intermediate knowledge of several ESI data hosting/processing platforms is a must Candidate should be flexible in working hours and days and can work earlier and later than their scheduled shift to meet often last minute and tightly compressed client deadlines when required Must possess a strong understanding of electronic discovery tools and become an SME in at least one process within department. Possess and employ effective verbal and written communicate skills and work positively and effectively with other company departments Qualifications: At least two years’ experience in the litigation support industry is required Solid understanding of all MS Office applications, basic UNIX, Windows, hardware, networking, and delimited files is required. Experienced with database applications. Knowledge of litigation support software is desirable Able to perform custom tasks in more than one eDiscovery applications/software, Familiar with electronic discovery and data recovery processes. Strong analytical and problem-solving skills are essential for this role. Demonstrated ability to work in a team environment, follow detailed instructions and meet established deadlines. A self-starter with ability to visualize data and software behaviour and coordinate the two. Fluency in English (verbal and written) is required Bachelor’s degree or final year student, preferably in computer/technical or legal field or equivalent combination of education and/or experience required. Competencies: Integrity - Behaves in an honest, fair and ethical manner; shows consistency in words and actions; does what she/he commits to doing; respects the confidentiality of information or concerns shared by others; is honest and forthright with people; carries his/her fair share of the workload; takes responsibility for own mistakes. Client Focus - Takes action with the clients, both internal and external and sees their needs as a primary focus; builds a sustaining collaborative and productive relationship with clients; seeks to understand client situations, issues, expectations, etc.; takes appropriate action to meet client needs and address concerns; implements or utilizes methods to monitor and evaluate client feedback. Results Driven - Sets stretch goals for personal and team accomplishment and works tenaciously to achieve those goals; acts with a sense of urgency; takes the initiative on actions; identifies what needs to be done and takes action before being asked; does more than what is normally required in a situation; establishes metrics to monitor progress and measure success; maintains focus by avoiding or overcoming roadblocks. Entrepreneurial Orientation - Proposes innovative business opportunities/ideas to customers and business partners; encourages and supports entrepreneurial behaviour in others; demonstrates willingness to take calculated risks to achieve business goals. Decisiveness - The ability to make well informed, effective, and timely decisions even when data is limited or solutions produce unpleasant consequences; perceives the impact and implications of decisions; ability to make tough decisions. The Compensation range for this role is 7,500zl up to 8,500zl per month or up to 102,000zl annually and may be eligible for an annual discretionary bonus. This will be based on your background and skills alignment with the role. We require all persons hired to verify identity and eligibility to work in Poland and to complete the required employment eligibility verification form upon hire. The successful individual must be authorised to work in Poland for any employer and must all be a current resident in Poland. #LI-JM1 #LI-Remote Your specific salary will be determined based on several factors: Location-based market rate for the role Your abilities in relation to the job specification Performance during screening and interview Pay parity with the wider team in the considered location Further details about the package will be provided during the initial screening call with the Talent Acquisition Team. Click here to learn about Epiq's Benefits. Epiq Leadership Compass Fosters Relationships & Collaboration Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success. Build trust-based partnerships Nurture long-term relationships Remove collaboration barriers Celebrate cross-team success Engages & Influences Inspires action and alignment through clear communication, purposeful influence, and a compelling vision. Use storytelling to build buy-in Align communication with organizational goals Guild alignment through strong engagement Maximizes Performance Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals. Use data to identify improvement opportunities Make informed decisions Align team goals with boarder strategy Empower teams to manage their own goals Translate vision into clear priorities Prepare for disruptions with strong change management Achieves Operational Success Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution. Improve workflows for team efficiency Use clear documentation and expectations Resolve issues quickly using data and feedback It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.