Job description

About the Team:

You will be a part of the Workforce Management (WFM)) team which is a component of the Global Support and Integrity Operations (GSIO) organization. The primary role of this organization is to provide the best support for Dashers, Consumers and Merchants to maximize Customer retention while minimizing cost. We achieve this by creating feedback mechanisms and insights to influence process design and resource allocation to improve the experience. Our ultimate objective is to enhance the experience of all customers engaging with DoorDash, and improve key performance indicators (KPIs). To achieve this objective, the team will operate and execute support experiences.

About the Role:

We are seeking a dynamic Senior Business Analyst to join our Forecasting Workforce Management team. This role will be instrumental in managing and driving projects aimed at scaling our global operations, optimizing processes, and coming up with cost-saving solutions. . Your analytical expertise and strategic vision will shape the future of DoorDash's operational excellence. To be successful in this role, you should have demonstrated experience in designing, implementing and executing SQL. You should also have a talent for improving business processes. You'll be responsible for bridging data and business requirements, asking insightful questions and mining the answers. This role plays an important part in leading projects and influencing cross-functional teams such as Business Intelligence, Data Science, Operations, Finance and Customer Experience.

You’re excited about this opportunity because you will:

Manage Processes & Timelines; You will manage timely and succinct communications to Senior leadership partners to ensure accountability. You’ll balance urgency and priority while moving the needle on multiple initiatives
Own business outcomes of our GSIO by driving initiatives across technical teams such as Data Science and Business Intelligence
Exhibit agility in report creation and analysis, crafting BI dashboards and datasets within tight timelines to address immediate needs
Take the lead in managing the demand planning process for designated business lines.
Proactively pinpoint opportunities for business improvement, system optimization, and automation while implementing data-driven process enhancements to optimize existing workflows.
Streamline and scale the existing planning process efficiently to cater to the distinct needs of each business line, ensuring alignment with growth and scalability objectives.

We’re excited about you because you:

You have a Masters Degree in a Quantitative field OR a Bachelors in a Quantitative field +2yrs of relevant experience
Possess a strong proficiency in SQL, Excel, and building dashboards with using BI Tools such as Tableau, Sigma, Power BI, Quicksight, Looker; Familiarity with Snowflake and Sigma is a plus
Can read an ETL pipeline and collaborate with Data and Software Engineers
Can design new metrics and collaborate with Data Scientists
Can lead projects independently and collaborate with Operations, Finance
successfully influence without authority
Have strong verbal and written communication skills; you know how to work with individual contributors and senior leaders
You’re curious to learn new things and find ways to improve the DoorDash ecosystem
Advanced English proficiency (written and spoken) required to effectively manage daily activities, including meetings, reporting, and cross-functional communication.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.

We use Covey as part of our hiring and/or promotional process for jobs in certain locations.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144

To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.

Senior Analyst, Operations Analytics & Forecasting at doordashmexico | AI Job Board