Senior Analyst – Operations Excellence

Job description

Job descriptions may display in multiple languages based on your language selection. What we offer: At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are. Group Summary: Magna is more than one of the world’s largest suppliers in the automotive space. We are a mobility technology company built to innovate, with a global, entrepreneurial-minded team. With 65+ years of expertise, our ecosystem of interconnected products combined with our complete vehicle expertise uniquely positions us to advance mobility in an expanded transportation landscape. Job Responsibilities: The Senior Analyst will support the Operations Excellence (OE) team within the Industrial Solutions (ISOL) department, driving continuous improvement, KPI management, escalation handling, project oversight, vendor and stakeholder management, and strategic initiatives. This role requires a proactive, detail-oriented professional capable of coordinating across multiple functions to ensure operational efficiency, customer satisfaction, and process excellence. Need an analytical, well-educated, knowledgeable, experienced and motivated team-player with strong IT background, work ethic and integrity that will become a key part of the Global OE Team. Experience of an ERP system like SAP will be a strong advantage. This role uses business knowledge, IT background, ERP concepts and good communication skills. Key Responsibilities: Customer Satisfaction & KPI/OKR Management Establish, monitor, and adjust KPI and OKRs for ISOL, ensuring alignment with business goals Track regional KPI performance, follow-up with managers, and implement corrective actions Enable customer engagement through plant visits, maintaining a plant visit calendar and coordinating team participation Respond to business leader emails post due diligence and organize meetings with stakeholders Escalation & Issue Resolution Manage escalations related to CAM, system downtimes, and other critical issues Collaborate with ISOL teams to formulate reasonable CAM responses and communicate expectations to customers Engage leadership and delivery teams for timely resolution of escalations Maintain and oversee after-hours support and on-call roster for escalation management Monthly Billing & Financial Oversight Ensure billing data accuracy and support onboarding of new divisions and services Run monthly billing cycles, address billing queries, and process credits for errors Maintain billing data integrity for onboarding activities Small & Medium Project Management Handle project requests, define KPIs, and adjust them as needed Coordinate with internal teams for quotes, create project files, and track progress Manage project delivery expectations, monitor timelines, and conduct closure activities Oversee time tracking, verify timesheets, and analyze cost overruns Vendor & External Partner Management Manage external SOWs, PRs, POs, onboarding/offboarding resources Approve timesheets, invoices, and purchase requisitions through workflow systems SRM (Supplier Relationship Management) Functions Monitor SRM processes per region, ensure regular SRM meetings, and monitor satisfaction indices Follow-up on action items, communicate system maintenance, and participate in SRM calls Share process improvements, new tools, and innovations with the help from CI team Maintenance & System Activities Coordinate system maintenance, upgrades, and downtime with stakeholders Manage release activities, software updates, and system upgrade schedules Budget & Resource Planning Monitor ISOL budget, provide feedback, and support year-end cycles Collaborate with internal teams and Finance for manpower forecasting Trainee & User Training Programs Develop and oversee the ISOL trainee program, onboarding, and mentoring Organize quarterly end-user training, best practice sharing, and demo sessions for new capabilities Innovation & Strategic Initiatives Participate in innovation activities and strategic planning as required Day-to-Day Operations & Support Activities Monitor ticket progress, team time-entry, and ticket updates Coordinate activities with all ISOL departments Support cross-functional activities like audit, physical inventory, etc. Assist in resource planning, post-go-live hyper-care, and assist with solutioning/ideation Provide as needed support related to hiring, off-boarding, divestures, and M&A activities Qualifications & Skills: Bachelor’s degree in engineering, Business Administration, or related field 5+ years of experience in operations, project management, or process excellence Strong understanding of KPI/OKR frameworks, escalation management, and billing processes Excellent stakeholder management, communication, and organizational skills Experience in Tier-1 Automotive Industry or Manufacturing sectors Knowledge of SAP and related enterprise systems Preferred Attributes: Proficiency in MS Office tools including Copilot. Understanding of AI concepts and skills. Ability to coordinate with cross-functional teams and manage multiple priorities Analytical mindset with problem-solving capabilities Ability to lead initiatives, influence stakeholders, and drive continuous improvement Must be able to communicate in English. Working knowledge of other languages is a plus. Maintain/develop documentation - mapping docs, process docs Project management & coordination with divisions – follow up, periodic Review Must be able to work independently as well as a team player and can manage own workload Able to collaborate with users, and have a strong desire to excel Excellent communication skills, written and verbal, good inter-personal skills Knowledge of Business Intelligence (BI) is preferred Project and Time Management Skills Analytical and flexible approaches in the projects and coordination of available resources High external and internal service orientation, initiative, creativity, diligence, accuracy and social skills Excellent performance and organizational skills Awareness, Unity, Empowerment: At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law. AI-Assisted Screening Disclosure As part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies. Under conditions defined by applicable law, you may have the right to request an explanation of how AI is used to support decision-making. If you have any questions or concerns about this process, feel free to contact our Talent Attraction team. Worker Type: Regular / Permanent Group: Magna Corporate