Senior Analyst Operations Strategy (Tech Ops)

Job description

Position Summary The Operations Strategy & Data Analysis team partners with JetBlue’s operating groups to translate data into actionable insights that drive continuous improvement on performance, reliability, and efficiency across JetBlue’s network. The team leads both recurring performance reporting and high-impact analytical initiatives, leveraging rich internal and external datasets to uncover trends and patterns, identify root causes, and eliminate operational bottlenecks. The Senior Analyst plays a critical role in advancing those initiatives through rigorous analysis and will design, develop, and own analytical tools and models that support statistical analysis, root cause investigations, and predictive insights. The ideal candidate brings a passion for aviation and a strong understanding of airline operations, particularly operational reliability. They possess exceptional problem-solving capabilities, advanced quantitative skills, and the ability to translate complex analyses into clear, actionable narratives for cross-functional stakeholders. Strong interpersonal skills and the ability to influence without authority across teams are essential. Finally, at JetBlue we take our mission to Inspire Humanity very seriously. As such, we are looking for someone who embodies our five values of Safety, Caring, Integrity, Passion, and Fun. Essential Responsibilities Analyze JetBlue operational performance, assess potential constraints and work with relevant stakeholder teams on action items to improve baseline Perform deep dives into technical data from Maintenance and Engineering systems (TRAX) and other platforms used by the Technical Operations department Produce and ensure accuracy of monthly reporting for various internal teams; create automated reports and dashboards with operational data Determine strategy for JetBlue operational reliability Work with operating groups to determine requirements/buffers that would set them up for reliable performance and analyze (opportunity) cost/trade-offs of those Actively review the performance of JetBlue’s fleet to ensure strong operational performance and identify areas of improvement from a Technical Operations perspective Perform ad hoc operability-related projects in support of senior leadership Build relationships with operational partners across the system Support the various teams within the Technical Operations department and other internal departments who engage with aircraft maintenance data Other duties as assigned Minimum Experience and Qualifications Bachelor’s degree in aviation, mathematics, operations research, quantitative analysis, computer science, industrial engineering or a related field; OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous relevant work experience Three (3) years of analytical experience with proven ability to reconcile, compare, evaluate and analyze data Strong capability with database querying (e.g., Structured Query Language (SQL)) and/or high-level programming language(s) (such as Python, or R) Experience with data visualization tools (e.g. Tableau, Spotfire, PowerBI) Proficiency with Microsoft Excel and PowerPoint Strong data analysis and problem-solving skills with a positive, “can-do” attitude Good written and interpersonal skills Experience communicating with senior leadership Available for occasional overnight travel (10%) Must pass a pre-employment drug test Must be legally eligible to work in the country in which the position is located Authorization to work in the US is required. This position is not eligible for visa sponsorship Preferred Experience and Qualifications Four (4) years of work experience in aviation, management consulting, or a related field One (1) year of work experience at an airline in Enterprise/Operations Planning, Network Planning, Revenue Management, or Finance One (1) year of work experience at an airline in TechOps or Maintenance Engineering Master’s degree in aviation, mathematics, operations research, quantitative analysis, computer science, industrial engineering or a related field Experience with statistical packages (e.g. R, scikit-learn, etc.) Experience with optimization models, linear and/or integer programming, simulation or machine learning, including deep learning Experience with data visualization tools (e.g. Tableau) Crewmember Expectations Regular attendance and punctuality Potential need to work flexible hours and be available to respond on short notice Able to maintain a professional appearance When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft Must be an appropriate organizational fit for the JetBlue culture—that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR)) The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position Equipment: Computer and other office equipment Work Environment: Traditional office environment Physical Effort: Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary) Compensation: The base pay range for this position is between $66,000.00 and $103,100.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.