Senior Analyst, Partner Ecosystem & Alliances Operations

Job description

Come join us We’re seeking a motivated, detail-oriented operations professional who thrives in a fast-paced, highly collaborative environment. As the Senior Analyst, Partner Ecosystem & Alliances Operations , you’ll play a key role in improving responsiveness, support, and accountability across our partner and alliance motions. You will triage and coordinate incoming partner-related requests, ensure timely follow-up, and orchestrate cross-functional actions to keep work moving efficiently. This is a highly visible role that requires clear, proactive communication and strong follow-through. You’ll manage a high volume of requests while maintaining accuracy and meeting service-level expectations (typically within 24 hours). The ideal candidate has experience in operations or program support, is comfortable coordinating across teams, and brings a customer-service mindset to every interaction. What you’ll do You will support two core areas— Partner Ecosystem and Alliances —and help ensure processes run smoothly end-to-end. Partner Ecosystem Manage potential partnership requests (external and internal) and orchestrate cross business unit Work with legal to drive agreements execution and ensure compliance Partner training and certification orchestration Manage key partner material update and release Orchestrate partner investment Front desk management Provide guidance and consultation on overall partner formation lifecycle to ensure rigor and compliance Industrialize our sales tagging process to provide accurate reporting to stakeholders Alliances Help facilitate the Microsoft governance process , coordination, Legal compliance actions Facilitate rhythm of the business calls with Microsoft related to Partner center Manage Microsoft Investment, Influence and Incentive programs Manage Microsoft systems and ‘Co-Sell’ activities to connect Avanade and Microsoft sellers across the country Work with the sales team to support sales efforts by leveraging various Microsoft programs, providing thought leadership on incentive structure, and delivering a world-class experience for our clients and Microsoft Work with client representatives and stakeholders to schedule, coordinate and navigate escalations with Microsoft as needed Assist the Alliances organization in understanding process bottlenecks and recommend process refinement to improve and document processes Support with all aspects of Avanade Alliances Operations . Skills and Experience High attention to detail and pride in delivering high-quality work Strong customer-service mindset; highly responsive and comfortable working with urgency Proven ability to manage a high volume of activities while maintaining accuracy Strong analytical and problem-solving skills Clear written and verbal communication skills; able to align stakeholders and keep work moving Proactive, organized, and able to follow established processes while identifying opportunities to improve them Working knowledge of Power BI, Microsoft Excel, and SharePoint (or similar tools) Ability to work US Eastern time zone hours three days per week Nice to have Experience supporting partner programs, alliances, or indirect sales motions Familiarity with contract or agreement workflows and working with legal or compliance teams Knowledge of Microsoft partner ecosystem concepts (e.g., Partner Center, co-sell) or similar partner platforms Process improvement mindset with experience documenting and refining operational procedures Location & work hours This role is based in Krakow, Poland . Candidates must be able to support US Eastern working hours three days per week as part of the team’s operating rhythm. .