Senior Appearance Manager

Job description

ABOUT US ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide. Our global team of over 13,000 talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon. At ARRISE , we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed — while embracing every step of the journey. Be part of the future of iGaming with 13,000 ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here. ABOUT THE ROLE The Senior Appearance Manager provides strategic and operational leadership for the Appearance and Uniforms function across multiple studios, driving consistency, operational excellence, and continuous improvement. This role oversees managers and team leaders, leads cross-functional projects, optimizes processes and stock management, and ensures high appearance standards while supporting new studio launches and business objectives. WHAT YOU'LL BE DOING Provide operational leadership to Appearance and Uniforms Managers across the assigned hubs, ensuring alignment with departmental objectives, consistent ways of working and the successful delivery of new projects and initiatives. Develop and implements strategies to improve employee appearance across the assigned studios. Initiate process improvements and digitalization projects to increase operational efficiency, streamline workflows and strengthen stock management. Plan and coordinate new studio launches, facilities development and other assigned projects, including recruitment, space design, procurement and execution. Define departmental objectives, team KPIs and final bonus allocations, ensuring alignment with business priorities. Analyze team performance, sets objectives and coaches Appearance and Uniforms Managers and Team Leaders toward achieving them. Conduct regular one-to-one meetings and monthly and annual performance evaluations where applicable. Perform task-list reviews, spot checks and operational audits to ensure departmental activities are completed accurately, fully and on time. Consolidate operational and performance reports and periodically present departmental results, achievements, risks and improvement plans. Monitor costs, product consumption and stock performance; approve purchase requests and lead cost-saving initiatives. Work closely with collaborating departments to obtain information on upcoming launches and reviews and approve related operational and procurement plans. Communicate departmental objectives to Appearance and Uniforms Managers and Team Leaders and oversee their implementation Maintain a strong working relationship with senior management, providing timely updates, operational insight and recommendations. WHAT WE ASK OF YOU Minimum 2 years in a people lead/management role within Appearance Department English level - business proficiency Skilled in working with excel reports, processing sets of data, stock management, purchasing, project management Proven ability to handle complex situations while maintaining operational integrity Proven proactivity, attention to detail and personal responsibility What We Offer: We offer an advantageous start salary; A detailed company training on highest standards; Tremendous growth opportunities in a large fast moving international company; Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses and more); Fully covered public transportation card; MultiSport card, fully covered by the Employer; Food vouchers 82 EUR Net monthly #LI-DNI