Senior Application Specialist

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position Position Summary As a Senior Application Specialist at Roche Diagnostics, you will act as a scientific expert driving operational excellence across both Molecular Diagnostics and Core Laboratory divisions (Immunology & Clinical Chemistry). Based in Chandigarh, you will deliver customer support, facilitate assay validations, lead customer training programs, and drive commercial adoption of Roche’s assay portfolio across regional healthcare institutions. Key Responsibilities Technical Problem Solving & Escalation: Investigate and resolve complex technical problems and customer complaints regarding instrumentation, reagent performance, and assay workflows. Cross-Functional Collaboration: Partner with Sales Account Managers, Field Technical Support Specialists, and Regional Service Teams to troubleshoot system issues and optimize lab workflows. Method Validation & Correlation: Design, execute, and analyze assay correlation studies and verification/validation protocols alongside customer lab personnel to ensure international quality compliance. Customer Enablement & Training: Develop and deliver end-user training programs on operational protocols, quality control measures, and diagnostic software platforms. Client Engagement & Market Intelligence: Maintain a regular routine of on-site client visits, gathering field intelligence, operational feedback, and clinical insights to inform regional sales strategy. Technical Communication: Participate actively in regional and national conference calls, documenting technical issues, tracking recurring escalations, and sharing best practices. Commercial Assay Promotion: Support regional business development goals by demonstrating scientific menu expansion, workflow efficiency, and clinical utility of Roche assay lines. Key Requirements Education: Master’s degree or higher in Biotechnology, Life Sciences, Molecular Biology, Biochemistry, or a related discipline. Professional Experience: Minimum 5 years of hands-on experience in the In-Vitro Diagnostics (IVD) application sector, with demonstrated proficiency spanning Molecular Biology, Immunology, and Clinical Biochemistry. Language Proficiency: Strong professional working fluency in spoken and written English. Core Competencies: Strong analytical troubleshooting abilities, clear interpersonal communication skills, self-motivation, and a hard-working, customer-centric mindset. Who we are A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let’s build a healthier future, together. Roche is an Equal Opportunity Employer.