Senior Application Support Engineer (Retail Planning & Merchandising)

Job description

At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. We are looking for a Senior Technical Engineer Retail Planning & Merchandising where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We’re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you. About the job Your responsibilities include, but are not limited to: Own the end-to-end technical health, availability and operational readiness of the Retail Planning & Merchandising service, today for the Retail Planning solution from the software vendor Aptean Troubleshoot SQL Server databases and Analysis Services, including connectivity, permissions, processing and performance Be able to read, write, maintain and troubleshoot SQL Server stored procedures, views, functions and data-processing logic Monitor and recover daily and weekly jobs using Windows Task Scheduler, Splunk, logs and alerts Provide 1st and 2nd-level support, root-cause analysis and vendor escalation for critical or recurring incidents Support MFP/OTB, Allocation, Forecasting, Replenishment, Assortment Planning, Events and user administration and establish a reasonable process knowledge Write technical specifications or coordinate with software vendor for business change requests Trace and resolve data-flow issues across connected systems such as SAP ERP, SAP BW, SAP IBP, GCP, Anaplan Coordinate upgrades, releases, testing, system copies, housekeeping and data-purge activities Maintain technical documentation, monitoring, recovery procedures and reusable support knowledge Drive automation, performance optimization, data quality and continuous service improvement Be flexible for new planning platform assessment, implementation and rollout About you We are looking for a unique and amazing talent, who brings along the following: Degree in computer science, information technology, software engineering, business informatics or comparable qualification. 7+ years in enterprise application or data-platform engineering, including strong hands-on SQL Server experience and support of business-critical integrated services Solid experience in SQL Server administration, T-SQL development, stored procedures, views, functions, indexing, and performance tuning Strong knowledge of SQL Server Analysis Services (SSAS), Windows Server environments, and batch processing operations Experience monitoring and supporting enterprise applications using tools such as Splunk, scheduling platforms, logs, and alerting systems Excellent communication skills and ability to work independently while managing multiple priorities in a fast-paced environment A proactive mindset with a continuous improvement focus on automation, operational excellence, and service quality Strong analytical and problem-solving skills with the ability to troubleshoot complex technical and data-related issues What we offer You can expect a range of benefits, including: Learning and career development programs to help you grow A global employee assistance program offering support in the areas of mental, physical, and emotional health, managerial support as well as financial and legal matters Hybrid and flexible work options to support your work-life balance Paid volunteering leave to support causes that matter to you Exclusive employee discounts on Swarovski products About Swarovski Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, we design, manufacture, and sell the world’s finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor. Sustainability and responsibility are at the heart of our brand, from circular innovation to diversity, inclusion, and the philanthropic work of the Swarovski Foundation. We empower people to express their individuality with confidence and respect, and we believe that different perspectives make us stronger. Swarovski is an equal opportunity employer. We are committed to fair, inclusive recruitment and to building a workplace where everyone feels they truly belong. #LI-Hybrid