Senior Applications Specialist

Job description

Accountabilities: Prepare customers for and conduct validation studies on Chemistry and Immunoassay instrumentation, including instrument setup, calibration, precision studies, and method comparisons. Provide onsite and remote technical support for assay, quality-control, and instrument-related questions, helping customers resolve operational and performance issues effectively. Deliver onsite training to customer Key Operators and laboratory personnel, reinforcing correct instrument use, procedures, and readiness following installation and validation. Work closely with customer teams to ensure validation activities meet established technical specifications, quality expectations, and applicable regulatory requirements. Serve as a knowledgeable technical partner throughout the customer experience, communicating findings clearly and addressing questions related to laboratory workflows and diagnostic instrumentation. Collaborate with Technical Support, Field Service, Sales, Customer Training, and other internal teams to coordinate customer needs and deliver seamless service. Maintain accurate validation records, documentation, and other required quality and compliance information. Apply knowledge of laboratory practices, quality control, and regulatory standards to support reliable and compliant customer operations. Provide a high level of customer service while working independently across a geographically dispersed territory. Travel extensively throughout the assigned territory to support installations, validations, training, and customer needs. Requirements: Associate degree with at least 3 years of combined experience in laboratory, diagnostic instrumentation, medical technology, or a related field. Strong understanding of the diagnostics or healthcare industry, particularly within regulated laboratory environments. Familiarity with standard laboratory practices, including quality control, documentation, record keeping, and regulatory requirements. Knowledge of laboratory regulatory frameworks such as CAP, CLIA, or COLA is highly valued. Experience with medical technology, clinical laboratory equipment, Chemistry, Immunoassay, or related diagnostic systems is a plus. Strong technical aptitude with the ability to understand instrumentation, validation procedures, assays, and quality-control processes. Excellent verbal and written communication skills, with the confidence to train customers and explain technical information clearly. Strong customer-service orientation and the ability to establish effective working relationships with laboratory professionals and internal teams. Ability to work independently, prioritize competing customer needs, and remain organized in a highly travel-intensive environment. Willingness and ability to travel domestically at least 95% of the time, based on business and customer requirements. Valid driver's license with an acceptable driving record. Ability to lift, move, or carry equipment weighing up to 50 pounds. Ability to work remotely from a home office while maintaining a high level of responsiveness and professionalism. Benefits: Hourly compensation: $40.00–$46.00 USD, depending on qualifications and other applicable factors. Eligibility for bonus/incentive compensation. Fully remote work arrangement with extensive field travel. Comprehensive medical, dental, and vision insurance for eligible employees. 401(k) retirement plan for eligible employees. Paid time off. Opportunity to develop expertise in clinical diagnostics, laboratory instrumentation, and regulated healthcare environments. Customer-facing role with significant technical training and professional development opportunities. Collaborative environment with exposure to technical support, field service, sales, and customer training functions. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Applications Specialist based in the United States. This is a fully remote field-based role supporting customers across the New York City to Boston corridor.You will play a key role in validating Chemistry and Immunoassay diagnostic instrumentation and ensuring customers are ready to operate their systems confidently.The position combines technical expertise, laboratory knowledge, customer education, and hands-on problem solving.You will work directly with laboratory teams to conduct validation studies, answer assay and quality-control questions, and reinforce proper instrument operation.The role also provides broad exposure to clinical diagnostics, laboratory standards, and regulated healthcare environments.You will collaborate closely with technical support, field service, sales, and customer training teams to deliver reliable customer outcomes.With extensive travel and significant customer interaction, this opportunity is well suited to an adaptable professional who enjoys working independently while making a tangible impact in healthcare.