Senior Assistant Manager / Assistant Manager, Student Administration

Job description

Young and research-intensive, Nanyang Technological University, Singapore (NTU Singapore) is ranked among the world’s top universities. NTU’s College of Computing and Data Science (CCDS) is a leading college that is known for its excellent curriculum, outstanding and impactful research, and world-renowned faculty. A hot bed of cutting-edge technology and groundbreaking research, the College aims to groom the next generation of leaders, thinkers, and innovators to thrive in the digital age. Located in the heart of Asia, NTU’s College of Computing and Data Science is an ‘exciting place to learn and grow’. We welcome you to join our community of faculty, students and alumni who are shaping the future of AI, Data Science and Computing. The signature undergraduate scholar programme is committed to identifying and developing exceptional young talent, combining a rigorous, curated curriculum with one-on-one mentorship, global exposure, and comprehensive financial support. The College is seeking for a candidate to be part of the signature scholar programme administrative team. The Senior Assistant Manager / Assistant Manager plays a critical role in outreaching and recruitment of students, ensuring the smooth administration and operational excellence of the programme, and providing comprehensive support to the scholars throughout their academic journey. Job Responsibilities: Course Administration, Timetabling and Registration Oversee course registration and ensure that the process has been conducted in accordance to the university’s and college’s policies, guidelines and deadlines Check and ensure that all students have successfully registered for their required course after the course registration exercise Oversee exam matters, ensuring compliance with university policies. Manage the coordination of class timetable, modules allocation to students to ensure optimal learning. Oversee, facilitate and ensure timely and relevant placement of students for the internship and the exchange programmes Administer and ensure fair distribution of teaching assignments for academic faculty, teaching assistants and postgraduates for undergraduate courses offered in the semester Examination Liaise with faculty members, undergraduate coordinators of other schools and central administration in the planning of examination schedules and ensuring no clashes Ensure all examination matters are administered in line with the university’s policies Manage pre-exam preparation and post-exam processing which includes exam scheduling, post exam processing (marks checking and processing, checking of reports, exam result appeals, special consideration, academic awards and graduation matters) Coordinate and facilitate the examination results appeal and review process and update student(s) timely on the decision Academic Program Management and Student Administration Work with the Academic Planning Team to achieve program objectives Perform completeness checks on the submission of proposals by faculty for new programmes and curriculum change Manage the running of Masterclass courses, including the partnership and liaison with External Professors, Industry Partners and stakeholders Implement and update procedures for overseas learning programs Provide academic and administrative advisory support services to students including responding to and management of student emergencies locally and in overseas Assist with study abroad applications and related administrative tasks Handle communication between NTU, partner universities, and students Manage admission and scholarship applications, including shortlisting and program offers Collaborate with Scholarship and Campus Housing for scholarship benefits and housing Ensure proper governance of scholarship processes Administer student orientation and graduation processes Outreach, Publicity, and Admissions Design and run outreach events and information sessions to build and grow the applicant pipeline for each cohort Work with the college’s Publicity and Communications team to produce publicity collaterals and recruitment content Build and continuously run the application, interview and selection workflow with the team lead, directing the team on operational tasks and providing data and reporting to refine selection criteria year on year Other Administration Organise workshops, mentorship sessions and networking opportunities with industry professionals to build scholars' career readiness Set up and oversee scholarship disbursement processes (tuition, stipend, travel grant, computer allowance), teaching claims, and record-keeping systems, against the team’s budget, and other financial matters Prepare progress reports, audit statements, and budget statements Prepare and maintain reports and statistical information Timely reporting of deviations to current policy requirements and guidelines and propose/initiate rectification actions Review and recommend opportunities for process alignment or enhancement for the college’s Undergraduate Department using university wide policies and guidelines as a reference Job Requirements: A degree holder with a minimum of 5 years of relevant experience, preferably in a higher-education institution Demonstrated ability to build a process or programme from scratch with minimal supervision Good interpersonal skills and stakeholder centric Independent, highly analytical, proactive and a team player Experience with outreach, admissions, mentorship or industry-partnership coordination is an advantage Able to utilize and leverage on software tools to optimize business processes Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint). Efficient user of MS-Excel and macros Highly organized with good time management skills Adaptable to changes quickly Able to work in a highly demanding and fast-paced environment Tactful and able to demonstrate empathy whenever necessary Comfortable being a primary executional resource while also mentoring a junior colleague We regret that only shortlisted candidates will be notified. Hiring Institution: NTU