Senior Assistant Manager, Programme Management and Operations

Job description

The Assistant Manager will oversee and manage the operational delivery of the Master in Healthcare Management (MHEAL) programme. The role ensures the smooth implementation of academic, administrative, and operational processes in line with university policies. It is based at Nanyang Business School and involves close collaboration with faculty, internal departments, industry partners, and students. Key Responsibilities include: Deliver positive and enriching academic and student experiences with professionalism and integrity. Work with the Cluster Lead and Academic Director on curriculum review, timetabling, and programme planning to ensure smooth operations. Lead the planning and execution of programme orientation, procurement, workshops, and student activities in coordination with other Specialised Masters programmes. Manage programme budgets prudently and ensure responsible spending. Prepare instructor approvals and support teaching administration. Disseminate course information and announcements, coordinate venue bookings. Provide faculty support, including preparation of class materials and logistics. Advise students on course planning, prerequisites, and graduation requirements. Perform accurate course registration and ensure timely submission of data. Monitor students’ academic progression and ensure adherence to candidature requirements. Plan and oversee social, networking, and professional development events for students. Ensure compliance with assessment and examination policies; maintain accurate student records and grades. Gather and analyse student feedback to support programme improvement. Requirements: Must Have: Bachelor’s degree with 3–5 years of programme management experience , preferably in an institute of higher learning. Strong organisational, planning, and administrative skills; meticulous and detail oriented. Good understanding of budget management and financial processes. Effective communication skills, both written and verbal. Ability to work in a fast-paced environment and meet tight deadlines. Service oriented with empathy and patience in student interactions. Proficient in MS Office applications. Ability to prepare administrative reports, compile data, and manage documentation accurately. Strong teamwork, resourcefulness, adaptability, and independence. Familiarity with university systems and policies. Good to Have: Prior experience supporting graduate level academic programmes. A growth mindset and willingness to take on new responsibilities. Ability to work occasional evenings or weekends during peak periods. Why Join NTU? At NTU, you will gain exposure to a dynamic higher education environment and work closely with experienced academic leaders. The role offers: Education environment and work closely with experienced academic leaders Opportunities for career development and skills upgrading. Participation in university wide initiatives and cross functional projects. Access to staff wellbeing programmes and CREW activities. A collaborative culture that values innovation, service excellence, and continuous learning. We regret that only shortlisted candidates will be notified. Hiring Institution: NTU