Senior Associate

Job description

### About Dwelly Dwelly is building the AI operating system for residential lettings. Its growing network of agencies provides its AI with real-world data, continuous feedback, and control over complete workflows, making exceptional service the standard for landlords and tenants. Today, Dwelly operates more than 15,000 properties and $470 million in GMV, making it one of the UK’s ten largest lettings operators. The company has raised $263 million. We’re a fast-growing, product-focused company, backed by top-tier investors and led by a team with deep experience in real estate, technology, and operations. ## **The Role** As Senior Associate, you'll deliver a professional, efficient and customer-focused estate agency service, supporting clients throughout the sales journey from instruction through to successful completion. You'll play a key role in progressing sales, negotiating offers, maintaining excellent communication with buyers and sellers, and ensuring every transaction is managed with care and attention to detail. Working closely with the wider team, you'll contribute to the branch's success by delivering exceptional customer service, maintaining high professional standards, and helping to achieve branch performance targets. ***Please note that this role sits with our agency, Move Sales and Lettings in Gloucester.*** ## **What You'll Do** **Grow the branch and deliver KPIs** • Carry out and implement business generation activities, optimising every opportunity to secure market appraisals, instructions, viewings, reservations and sales • Deliver and be accountable for your individual KPIs, including add-on services • Create a culture of cross-selling across the branches • Follow the company's client onboarding and listing process • Support procurement and B2B introductions **Manage clients and negotiations** • Negotiate offers, and help other staff negotiate offers, with clients • Deliver regular client updates and resolve client issues • Follow company processes throughout the client relationship • Focus on retention and acquisition of clients **Uphold quality and compliance** • Support your Manager with compliance checks, ensuring legalities and company processes are correctly adhered to • Adhere to company processes, procedures and timeframes • Contribute to the continual improvement of the branch and company **Represent the branch** • Attend and report on your individual performance in sales management meetings • Support your Line Manager by providing and updating statistics for weekly meetings • Ensure company-wide standards, processes and procedures are upheld • Contribute, where required, to senior management discussions and company growth planning • Support the growth and development of the team below you ## **What We're Looking For** **Essential** • Experience as a Lettings Negotiator, Estate Agent, Lister or Valuer, looking to accelerate your career • A demonstrable track record of generating new business in a target-driven environment • Talent for spotting and creating opportunities to expand the business • Ability to build and manage a pipeline sufficient to meet regular targets • Outstanding customer care and customer service experience • Resilient, positive, organised, numerate and detail-oriented • Excellent verbal and written communication skills • IT literate (MS Office, internet, email systems) • A commitment to high professional standards and exceeding customer expectations **Nice to Have** • A qualification in Residential Property (Sales or Lettings) • Prior experience supporting or mentoring junior negotiators • Experience contributing to senior management discussions or branch strategy ## **Compensation & Benefits** - Competitive salary with a monthly performance-based bonus. ***Please note that this role sits with our agency, Move Sales and Lettings in Gloucester.*** ### What is it like being a Dwell-er? Feel free to check out [Dwelly Core Principles](https://docsend.com/view/7v8gwrjaky7mn895). That’s about what we believe in, how we operate and make decisions. What we offer is not a fancy office or a static workplace. Instead, this is solving one of worlds’ most complex problems in the largest consumer industry in the world (residential rentals), to improve the experience for >30% of households (>5M in the UK, and >100M including EU and US) that live in rental homes. This is about disrupting the largest, most antiquated industry in the world, with one of the strongest operational and technical teams that exist in the UK and the EU. We work hard, and we shoot for extremely ambitious results. But we want people to be proud of what they’ve built and be able to look back and say one day “hell yeah, that was me that did it all”. - Customer obsession rather than competitive focus - Passion for invention - Operational excellence - Long-term thinking By applying for this position, you consent to the processing and storage of your personal data for recruitment purposes for up to 365 days, in accordance with our data retention policy and applicable data protection laws.