Senior Associate

Job description

Hang Lung Group Limited (SEHK stock code: 00010) has been engaged in real estate development since 1960. Through its subsidiary Hang Lung Properties Limited (SEHK stock code: 00101), the Group manages a portfolio of over 3.5 million square meters of retail, office, residential, and hotel properties across Hong Kong and the Chinese Mainland. The Group’s diverse portfolio in Hong Kong includes office towers and malls in prime districts, as well as luxury residential developments in prestigious areas. In the Mainland, under the signature “66” brand, the Company’s mixed-use and retail developments are regarded as premium landmarks, strategically located in the hearts of key cities of Shanghai, Shenyang, Jinan, Wuxi, Tianjin, Dalian, Kunming, Wuhan, and Hangzhou. Our people are the most precious asset of the Hang Lung family and the key to our success. They drive forward our development through their commitment, professionalism and caring services. As we extend our business horizons, we continue to devote significant resources and energy to developing the expertise and skills of our outstanding team. We are looking for talented, energetic, self-motivated team players. Are you ready to join us now? Responsibilities: Committed to delivering high-quality concierge services to guests, visitors, and tenants. Promptly report to supervisors and effectively handle any operational issues that arise. Be on duty at the concierge counter to provide value-added services, and address enquiries and requests in a timely manner. Maintain a neat and clean concierge counter; properly manage loaned items; conduct daily checks to ensure all necessary tools and materials are complete and in good condition. Assist in handling service requests and complaints from guests, visitors, and tenants, including proper documentation, timely follow-up, and return visits. Collaborate with other departments when necessary to follow up on issues and feedback; promptly report received comments and complaints to supervisors. Provide on-site assistance to guests, visitors, and tenants when needed, and immediately escalate to supervisors to seek further support. Stay familiar with the latest operational arrangements, marketing initiatives, and promotional activities related to the entire project. Complete other tasks and duties as assigned by supervisors. Requirements: Secondary school education or above; candidates with relevant customer service experience are preferred. A strong understanding of the importance of delivering high-quality service to guests, visitors, and tenants. Strong coordination, problem-handling, and follow-up skills, with patience, good communication skills, and clear verbal expression. Friendly, approachable, and service-oriented attitude. Proactive, detail-oriented, observant, and a strong team player. We are an equal opportunity employer and are committed to fostering a diverse workforce and an inclusive workplace where employees are treated with respect. We welcome applications from all qualified candidates regardless of race, ethnicity, color, sex, age, religion, disability, marital status, or any other characteristic protected by PRC law. If you have specific needs that require reasonable accommodation during the recruitment process, please let us know. Personal Information Collection Statement (For recruitment purposes) Information collected by Hang Lung Properties Limited and/or its associated companies will be treated in strict confidence and will be used exclusively for recruitment and other employment-related purposes. Information collected may be disclosed to such person or organization for the purpose of verifying the accuracy of the information provided by the applicant. The provision of true, complete and accurate information required in support of applications is necessary for selection purposes. Failure to do so may affect the processing and outcome of your application. Applicants who do not hear from us within 8 weeks from the date of application may consider their applications unsuccessful and their personal data will typically be destroyed within 12 months after rejection of the application.