Senior Associate, Account Management – Pacific Islands

Job description

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Analyst, Account Management – Pacific Islands Mastercard is looking for a Senior Analyst to join our New Zealand & Pacific Islands team and support the management and growth of customer relationships across the Pacific region. This role offers a unique opportunity to gain hands-on experience in account management, payments, and market development while working across a diverse portfolio of issuer and acquirer customers. Partnering closely with Account Managers and cross-functional teams, you will help drive customer initiatives, analyse business performance, support strategic planning, and contribute to projects that expand digital payments and financial inclusion across the Pacific Islands. Over time, the role offers opportunities to develop deeper customer ownership and account management responsibilities. All About the Role • Support the management and growth of customer relationships across Mastercard's Pacific Islands portfolio. • Partner with Account Managers to develop account plans, customer strategies and growth opportunities. • Prepare presentations, business reviews, performance reporting and customer-facing materials. • Analyse customer performance, transaction trends and market insights to support commercial decision-making. • Coordinate with Product, Services, Finance, Legal and Delivery teams to support customer priorities and initiatives. • Help deliver strategic projects focused on digital payments growth, customer engagement and financial inclusion. • Support customer meetings through agenda preparation, action tracking and follow-up activities. • Track account priorities and key initiatives to help ensure timely execution and delivery. • Build knowledge of the payments ecosystem, customer needs and market dynamics across the Pacific Islands. • Over time, take ownership of smaller customer relationships and support commercial growth opportunities within the portfolio. All About You • Experience in account management, client services, consulting, commercial operations or a related business function. • Strong analytical and problem-solving skills with the ability to translate data into actionable insights. • Excellent PowerPoint and Excel skills, with experience creating clear and compelling business materials. • Highly organised with strong attention to detail and the ability to manage multiple priorities. • Strong written and verbal communication skills. • Ability to build relationships and work effectively with stakeholders across different teams. • Comfortable working in a fast-paced, evolving environment with a high level of accountability. • Curious about payments, financial services and how organisations grow customer relationships. • Exposure to financial services, payments, consulting or customer-facing environments is advantageous. • Interest in developing a long-term career in account management and customer relationship leadership. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.