Senior Associate/Associate, Specialist, Unit Trust Operation, Technology & Operations

Job description

Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Job Responsibilities As an Assistant Vice President, Wealth Management Operations, your key responsibilities will include: Supporting Investment Funds under Hong Kong Wealth Management Operations (WMO) to ensure proper processing/reporting within predefined cutoff times and timely escalation of irregular cases. Ensuring daily operations comply with external/regulatory and internal requirements, as well as the bank’s risk management standards. Leading and implementing various change initiatives and projects related to system and processing procedures, considering operational flows, markets, upcoming regulations, and control requirements. Liaising with business partners on user requirements, participating in and monitoring User Acceptance Testing (UAT) status to meet project timelines, and providing constant updates on project progress. Working with senior business stakeholders to review Wealth Management Operations related service concerns, system, and service levels. Conducting detailed root cause analysis for operational flows and incidents with a strong analytical and logical mindset to deliver end-to-end processes. Regularly reviewing and updating Standard Operating Procedures (SOPs) to ensure compliance with internal and external guidelines/regulations. Managing the team to meet Management (MTK) targets and overseeing people management and development of team members. Collaborating with business partners on New Product Approval (NPA) for new product/service implementation. Managing daily operations for Investment Funds to ensure correct order placement, settlement, and corporate actions without delay. Monitoring task completeness by end of day for the team. Managing funding with fund houses and nostro banks, including order settlement and dividend payment. Performing daily and monthly reconciliation of General Ledger account balances. Investigating and resolving exceptions or breaks. Regularly reviewing workflows to drive process improvement. Ensuring Operational Manuals are up to date. Managing the team to meet predefined productivity and KPI targets. Participating in Investment Funds or system-related projects, UAT, and ad-hoc assignments as appropriate. Job Requirements To be successful in this role, you should possess: University degree holder in Banking and Finance or related disciplines. At least 3-5 years of hands-on experience in Investment Funds processing, order, settlement, and relevant operational support. Excellent knowledge of Investment Products, especially Investment Funds. Knowledge of regulatory requirements for investment product orders and settlements, understanding of accounting concepts, and process re-engineering. Strong awareness of operational risks and controls mindset with strong market operation knowledge. Effective interpersonal and communication skills with great team spirit to work with various key stakeholders. Excellent problem-solving and organizing skills. Proactive and innovative thinking, with the ability to suggest new ideas to improve daily processes. Experience in Private Banking is preferable, and a digital mindset and experience in Avaloq would be an advantage. A team player capable of guiding junior team members, providing cross-training, and meeting daily Service Level Agreements (SLAs). Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements. We regret only shortlisted candidates will be notified. Location: Two Harbour Square Job: Operations Schedule: Regular Employee Status: Full time