Senior Associate, Benefits

Job description

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role Your role As an HR Benefits Specialist, you will focus on administering and supporting employee benefit programs with accuracy, consistency, and care. You will partner closely with employees, HR colleagues, and external vendors to ensure benefit programs are delivered as designed, questions are resolved clearly, and processes remain compliant and well documented. Success in this role is measured by timely benefit transactions, clear guidance to employees, and reliable execution of benefit processes across the employee lifecycle. What you will do Administer end-to-end employee benefit programs across all Polish entities, managing enrollments, life events, and eligibility changes primarily within Workday. Monitor and resolve Tier 2 employee benefit inquiries and service requests through ServiceNow, providing clear, accurate, and compliant guidance within agreed service levels. Act as the primary operational liaison for external benefit vendors, overseeing service delivery quality, resolving exceptions, and coordinating invoice workflows with Procurement and Finance. Collaborate closely with internal HR Services teams—including Onboarding, Offboarding, and HR Operations—and partner with Payroll to ensure seamless data exchanges and accurate payroll deductions. Support key HR technology initiatives, performing user testing, input validation, and data verification for the Workday Benefits module rollout and global payroll integration. Coordinate annual open enrollment cycles, including employee communications, platform readiness, and post-enrollment issue resolution. Maintain standard operating procedures, documentation, and employee self-service knowledge articles to reflect current Polish benefits policies and statutory compliance requirements. Who You Are Required skills and experience 1 to 3 years of hands-on experience in benefits administration, total rewards, human resources, or payroll operations. Practical experience administering employee benefit programs and maintaining employee records in core HR information systems, particularly Workday. Experience managing employee requests, ticket queues, and case escalations using ServiceNow or similar case management tools. Working knowledge of Polish labor regulations, statutory benefit requirements, and local market benefit offerings. Native or bilingual proficiency in Polish (written and spoken) to advise local employees and handle Polish documentation. Professional working proficiency in English (written and spoken) for daily collaboration across regional HR teams, international management, and external partners. Strong organizational skills and attention to detail, with a proven track record of maintaining data integrity and handling confidential employee information. Preferred skills and experience Previous experience working within a shared services center (SSC) or multinational enterprise environment. Practical understanding of payroll processes and benefit-related payroll deductions. Experience supporting HR system implementations, user acceptance testing (UAT), or vendor transitions. Prior experience interacting directly with external benefit providers, tracking service levels, or coordinating vendor invoices. Working knowledge of an additional European language. Being You The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way. What You Can Expect Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.