Senior Associate, Credit Card SME, Consumer Banking Technology, T&O

Job description

1. Application Support & Service Management Manage and support country applications hosted in Taiwan and regional platforms, with major responsibility for credit card systems. Ensure stable day-to-day production operations and application availability. Diagnose and resolve production incidents, coordinating with relevant support teams to restore services promptly. Manage application security requirements, including vulnerability remediation, security patching, and ISCD compliance. 2. Business Analysis & Requirements Management Partner with business stakeholders to gather, analyze, and document user requirements. Evaluate business needs and recommend system solutions and enhancements. Support project initiation and solution design for new implementations and system improvements. 3. Change & Release Management Manage end-to-end system change requests through DBS internal CI/CD and Change Management platforms. Coordinate with internal technology teams to plan, deploy, and validate production releases. Support business users in production verification and post-release activities. 4. Project & Vendor Management Lead system enhancement and technology implementation projects from initiation to delivery. Manage project scope, timeline, budget, and resources to ensure successful execution. Obtain approvals for contracts, SOWs, funding, and project-related expenditures. Coordinate internal and external stakeholders to deliver project objectives. Manage UAT, user sign-off, procedure updates, project reporting, and escalation. 5. Governance, Risk & Compliance Ensure compliance with DBS Taiwan policies, Group Technology standards, and regulatory requirements. Support governance controls related to application deployment, security, and operational processes. Maintain appropriate documentation and audit readiness for technology applications. Key Deliverables Stable and secure application operations. Successful delivery of technology projects and system enhancements. Timely implementation of application changes and releases. Compliance with DBS Group standards and regulatory requirements. Location: Taipei Hub - 13F Job: Technology Schedule: Regular Employee Status: Full time