Senior Associate - EBD After-Sales

Job description

**Job Location: Nampula, Mozambique. About The Role:**This role offers an opportunity to help shape customer experiences for communities across Mozambique. You will use your technical, operational, and data skills to resolve customer issues related to product replacement, warranty claims, troubleshooting, logistics, and service training. Working across teams is an important part of the role. You will engage with customers, shops, EBD partners, retailers, and internal teams in Portuguese and English, helping ensure that after-sales matters are resolved efficiently and consistently across Mozambique's diverse geography. The role combines customer service, warranty administration, SAP transaction management, spare parts coordination, reverse logistics, and performance reporting. You will use operational data to identify service trends, improve processes, maintain accurate records, and contribute to a high-quality customer experience. If you enjoy working with data, improving processes, resolving service issues, and finding practical ways to improve customer experience, this role offers an opportunity to make a meaningful contribution to Sun King's operations in Mozambique.