Senior Associate, FX Client Support

Job description

Senior Associate, FX Client Support – About the Role LSEG is seeking customer-focused, analytical, and technically minded professionals to join our Global FX & Electronic Trading Support team in Mumbai. This is a front-line support role supporting FXAll, a leading electronic trading platform used by banks, asset managers, hedge funds, and corporate clients globally. The role sits at the intersection of technology, financial markets, and client service, requiring individuals who can troubleshoot issues, understand trading workflows, and deliver an exceptional client experience. The ideal candidate will have an interest in Financial Markets, Foreign Exchange (FX), and Electronic Trading, combined with strong problem-solving skills, curiosity, attention to detail, and the ability to work effectively with clients and internal teams. Key Responsibilities Provide frontline support to global FXAll clients, ensuring timely resolution of service requests and incidents. Support clients with enquiries related to: FX trading workflows and platform functionality Trade execution and order management Straight Through Processing (STP) FIX connectivity and electronic trading integrations Platform access, connectivity, and technical issues API and integration-related enquiries Investigate and troubleshoot client-reported issues using available tools, logs, and diagnostic information. Analyze trading activity and workflow issues to determine root causes and drive resolution. Partner with Product, Technology, Network, Operations, and Relationship Management teams to resolve complex client issues. Communicate clearly and professionally with clients, providing regular updates throughout the case lifecycle. Monitor and manage support cases to ensure adherence to SLAs and high standards of customer service. Build strong relationships with clients and internal stakeholders across global teams. Contribute to knowledge-sharing, process improvement initiatives, and operational excellence programs. Develop a strong understanding of FX markets, electronic trading, market structure, and industry best practices. Ensure compliance with company policies, operational controls, and regulatory requirements. Required Skills & Experience Financial Markets & Trading Knowledge Understanding of Capital Markets, Foreign Exchange (FX), or Electronic Trading environments. Knowledge of trade lifecycle concepts and electronic trading workflows. Exposure to FIX Protocol, STP processes, or post-trade workflows is desirable. Interest in financial markets and market technology. Technical & Analytical Skills Strong troubleshooting and problem-solving capabilities. Ability to investigate issues methodically and identify root causes. Good understanding of networking concepts and connectivity troubleshooting. Ability to analyze data, identify patterns, and make informed decisions. Comfortable working with multiple systems and technology platforms. Exposure to APIs, electronic trading platforms, or application support environments is advantageous. Client & Communication Skills Strong customer service orientation with a commitment to delivering exceptional client experiences. Excellent verbal and written communication skills. Ability to communicate effectively with both technical and non-technical audiences. Strong stakeholder management and collaboration skills. Core Competencies Analytical thinking and attention to detail. Problem-solving and decision-making skills. Ability to perform under pressure in a fast-paced environment. Ownership and accountability. Effective prioritization and time management. Continuous learning mindset. Teamwork and collaboration. Client focus and service excellence. Qualifications Experience in Technical Support, Application Support, Operations Support, Production Support, or Client Services within Financial Services, FinTech, or Capital Markets. Experience supporting trading platforms, market infrastructure, or financial technology solutions is preferred. Exposure to CRM tools such as Salesforce is an advantage. Professional qualifications such as CFA, CISI, CAIA, or equivalent financial market certifications are desirable. Preferred Candidate Profile The ideal candidate combines strong client service skills with an interest in financial markets and technology. They are naturally curious, analytical, and capable of troubleshooting trading, workflow, and connectivity issues while working collaboratively with clients and internal teams to deliver effective solutions. Career Stage: Senior Associate London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.