Senior Associate II, ServiceNow Developer

Job description

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role Are you passionate about solving complex problems? Do you thrive in a fast-paced environment? Then there’s a good chance you will love being a part of our Software Engineering – Development team at Kyndryl, where you will be able to see the immediate value of your work. As a Software Engineering - Developer at Kyndryl, you will be at the forefront of designing, developing, and implementing cutting-edge software solutions. Your work will play a critical role in our business offering, your code will deliver value to our customers faster than ever before, and your attention to detail and commitment to quality will be critical in ensuring the success of our products. Using design documentation and functional programming specifications, you will be responsible for implementing identified components. You will ensure that implemented components are appropriately documented, unit-tested, and ready for integration into the final product. You will have the opportunity to architect the solution, test the code, and deploy and build a CI/CD pipeline for it. As a valued member of our team, you will provide work estimates for assigned development work, and guide features, functional objectives, or technologies being built for interested parties. Your contributions will have a significant impact on our products' success, and you will be part of a team that is passionate about innovation, creativity, and excellence. Above all else, you will have the freedom to drive innovation and take ownership of your work while honing your problem-solving, collaboration, and automation skills. Together, we can make a difference in the world of cloud-based managed services. Your Future at Kyndryl The career path ahead is full of exciting opportunities to grow and advance within the job family. With dedication and hard work, you can climb the ladder to higher bands, achieving coveted positions such as Principal Engineer or Vice President of Software. These roles not only offer the chance to inspire and innovate, but also bring with them a sense of pride and accomplishment for having reached the pinnacle of your career in the software industry. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Experience - 4-6 years of experience working as a ServiceNow software engineer on complex software projects - ServiceNow ITOM/CMDB Certification is mandatory. ▪ Update and extend the data model (table changes, form changes and permissions) based on approved requests. ▪ Review customizations applied to CMDB, if any, and suggest plans to move to out-of-box for any that do not have valid business justification. ▪ Design and develop CMDB data load process for data loading. ▪ Provide support for CMDB, Discovery, and Service mapping issues/defects including network access, permissions/credentials issue resolution by working with necessary support teams. ▪ Provide support for complex problems related to the CMDB solution that are raised by the operation teams. ▪ Configure and deploy standard reports and dashboards, including ServiceNow Out of Box CMDB Audit Dashboard ▪ Remediate and close duplicate tasks on scheduled basis. ▪ Creation of CIs e.g new application, technical service and business applications including associated relationships. ▪ Configure and maintain ServiceNow mid-server for Discovery deployment. ▪ Create and Enhance discovery probes and sensors, make minor modifications to patterns for requested and approved changes. ▪ Review and maintain Configuration Item (CI) data integrity in CMDB utilizing CMDB Health dashboards and socializing CMDB data issues to ITSM process owners on an agreed frequency with client. ▪ Perform operational activities to reconcile configuration item discrepancies. ▪ Update configuration information for one or more configuration items, as required. ▪ Address potential data quality issues and take remediating action as required. ▪ Review and manage CMDB work queue and close tickets in a timely manner. ▪ Work with the CI Owners and the Configuration Manager to resolve questions about CIs, data and other Configuration Management issues. ▪ Perform discovery scans and address steady state discovery failures. ▪ Maintain and update CMDB SOP documents including version control. ▪ Interact with identified Stryker stakeholders, as needed, for the areas that are supported by the platform run support team. For a solution deployed with ServiceNow Discovery • Configure ServiceNow MID-server for Discovery deployment • Enhance custom patterns (probes and sensors) for requested and approved changes • Create new patterns for new types of devices or requirements • Provide support for discovery/Service Mapping issues raised by the Configuration Manager or Configuration Librarian including network access and permissions/credentials • Work with support teams to resolve network access and permissions/credentials issues • Periodic updates to entry points. • Resolve discovery errors and credential errors. • Maintain Service Mapping schedules. From HRSD Support Team scope Kyndryl and Stryker will establish baseline after 90 days from contract start date and discuss new support requirements, if any. Kyndryl provides 1 developer to deliver HRSD enhancements 100 hours per month (Mid to Large enhancements are not in scope). Preferred Technical and Professional Experience •Bachelor's degree in computer science, related technical field, or equivalent practical experience - ServiceNow certification. Being You The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way. What You Can Expect Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.