Senior Associate, IT

Job description

Position Summary We are seeking a bilingual (Japanese/English) Application Support Analyst based in Japan to join our regional IT Applications team. This hybrid role combines application development—primarily on Microsoft Power Platform—with first and second-level support for both enterprise applications and Power Platform solutions tailored for in-house use. The ideal candidate will also support country-level financial reporting using Excel and ensure seamless data integration with ERP systems such as Microsoft Dynamics 365 Business Central and Anaplan. Key Responsibilities Development (Power Platform): Design, develop, and maintain applications using Power Apps, Power Automate, and Power BI. Collaborate with business users to gather requirements and translate them into functional solutions. Enhance existing Power Platform solutions to improve performance and usability. Ensure solutions are scalable, secure, and aligned with governance policies. Test source code and debug applications to ensure reliability and performance. Evaluate existing applications and implement updates or modifications as needed. Develop technical documentation and handbooks to represent the design and code of new applications. Application Integration: Support integration of third-party applications with Power Platform, such as Concur, Microsoft Dynamics 365 Business Central, DocuSign, SafetyCulture, and internal operations systems. Work with vendors and internal teams to configure and maintain connectors and APIs. Monitor integration workflows and resolve any issues related to data flow or automation. Application Support (Level 1 & 2): Provide first and second-level support for enterprise applications and Power Platform-based in-house solutions. Troubleshoot and resolve application issues, escalating to development or infrastructure teams when necessary. Monitor application performance and proactively identify potential issues. Maintain documentation for support procedures, known issues, and resolutions. Assist in user training and onboarding for new applications. Requirements Technical Skills: Proficient in Microsoft Power Platform (Power Apps, Power Automate, Power BI). Advanced Excel skills, including formulas, pivot tables, Power Query, and data visualization. Hands-on integration experience with RESTful APIs, JSON, and web services. Knowledge of authentication protocols (OAuth2, API keys) and integration security best practices is a plus Experience with application support tools and ticketing systems (e.g., Freshservice). Familiarity with ERP systems such as Microsoft Dynamics 365 Business Central, Anaplan, and Concur is a plus. Basic scripting or programming knowledge (e.g., JavaScript, Python) is a plus. Soft Skills: Strong problem-solving and analytical skills. Excellent communication and interpersonal abilities. Ability to work independently and collaboratively in a fast-paced environment. Customer-focused mindset with a commitment to delivering high-quality support. Understanding of finance processes and general knowledge of the renewable energy industry is desired. Language Skills: Fluent in Japanese and English (spoken and written) to support local users and collaborate with regional teams. Are you ready to engineer a greener future?