Senior Associate, IT Services & Operations Supervisor

Job description

Sumitomo Mitsui Banking Corporation (三井住友銀行) (incorporated in Japan with limited liability) is one of the major international banks and a leading arranger of specialized financial products worldwide. The Bank's Hong Kong Branch is now seeking high calibre individuals with long-term career objectives to apply for the following position: Senior Associate, IT Services & Operations Supervisor - IT Planning Dept, Asia Pacific Division (HK) - Technology & Service Group Job Duties & Responsibilities: Job Duties & Responsibilities: Assist Team Head to supervise End Users Support, Trade Floor Support, IT Operations to ensure timely, effective and high quality technical support services & routine system operations Manage endpoint systems such as Virtual PC platform, patch management, cyber hygiene and system management tools Perform system operations, maintenance, support and troubleshooting Manage IT assets, maintaining an accurate ledger for both hardware and software inventory Act as supervisory level to provide technical support for treasury users and systems, including Refinitiv, Bloomberg, EBS, Dealer Board and other HO systems Assist Team Head and Project Governance team to implement IT projects Work closely with APAC regional and Head office team for project delivery, system implementation and on-going support Liaise and manage external vendors for project implementation, maintenance and support Requirements: Requirements: Degree holder in IT or related discipline At least 6 years’ IT experience in sizeable firms and preferably in banking industry, and with 2-3 years in team supervision Solid experience in supporting and troubleshooting desktop applications, virtual desktop infrastructure, endpoint security and control systems, e.g. Microsoft Windows, Microsoft 365, VMware Hands-on experience in trading systems, e.g. Bloomberg, Refinitiv/LSEG, EBS, dealer board Familiar with ITIL processes and control ITIL, CCNA, MCITP are preferred Strong communication and interpersonal skills, proactive and result-oriented Fluent in English and Cantonese Please apply with detailed resume stating latest and expected salary . SMBC is an equal opportunity employer. We are committed to fostering a diversified and inclusive workplace and removing barriers to provide equal access to employment. Note on Mandatory Reference Check ("MRC") Scheme: The MRC Scheme seeks to address the "rolling bad apples" phenomenon in the banking sector in Hong Kong, i.e. situations where individuals who engage in misconduct during their employment in one institution are able to obtain subsequent employment in another institution without disclosing their misconduct to the new employer. Against this background, the HKMA proposed a framework to facilitate Authorized Institutions ("AIs") to bilaterally obtain reference information during their recruitment process for certain positions, such that misconduct information in an individual's previous employments can be provided to AIs to inform their employment decisions. For in-scope positions, satisfactory completion of MRC process is pivotal for the consideration of employment decision. For details, you may visit HKMA's website and refer to the latest FAQs issued by HKAB . Further details will be shared on request if your application is being proceeded. Application details will be used only for recruitment purposes, and will be destroyed after 1 year. Applicants not contacted after 6 weeks may consider their applications unsuccessful.