Senior Associate - Operations

Job description

### About Zinnov Zinnov is a global management consulting firm that helps organizations make decisions that actually get used — and deliver results that matter. For over two decades, we’ve partnered with leading enterprises, high-growth technology companies, and investors to answer some of the toughest questions they face: - Where should we invest? - How do we scale globally? - What capabilities will win in the next decade? Our work shapes market entry strategies, global operating models, M&A decisions, and long-term growth bets. We’re known for being **data-led, execution-focused, and outcome-driven** — not opinion-heavy slideware. At Zinnov, how you work matters as much as what you deliver. We value independent thinking, crisp communication, and early ownership. With 450+ professionals across 10 global offices, we work across industries including Digital Services, ER&D, Enterprise Software, Semiconductors, Healthcare, BFSI, Automotive, Media & Telecom, and Private Equity. Zinnov isn’t for everyone. It’s for people who want steep learning curves, honest feedback, and the chance to see their work influence real business decisions — not just presentations. **Why Globalisation Excellence (GE)** Zinnov’s Global Excellence (GE) practice helps enterprises build and scale Global Capability Centers (GCCs) end-to-end — from Design & Discovery to Build, Scale, and Run. In GE, you don’t work in silos. You: Own complex, end-to-end client journeys Work across GCC advisory, managed services, and BOT / outsourcing models Influence leadership decisions that shape long-term talent and operating strategies This is where strategy meets execution — and where talent plays a defining role. **About the Role** As **Senior Associate – Operations**, you will ensure smooth day-to-day administration and transport operations for client locations — with high ownership across routing, safety, vendor coordination, and employee support. This role is designed for an execution-first operator who thrives in detail-heavy environments, maintains strict process discipline, and ensures reliable service delivery with minimal escalations. You will manage transportation operations end-to-end — from daily cab routing and escort confirmations to compliance checks, audits, and vendor scorecards — while serving as the first point of contact for employee transport-related support. **What You’ll Do** **Transport Operations & Daily Routing** - Generate and share accurate cab routing lists daily for security escorts. - Optimize routes to minimize travel time and costs while maintaining service quality. - Update and confirm daily escort security service for each trip. **Compliance & Safety Governance** - Ensure vehicles and drivers have up-to-date, compliant documentation. - Coordinate with vendors to ensure timely and safe logins/logouts with GPS tracking and adherence to safety protocols. **Employee Enrollment & Support** - Enroll employees in the transport tool and share trip details via SMS/app notifications. - Address employee queries promptly via phone or email with strong responsiveness and closure discipline. **Event & VIP Transportation** - Arrange transportation for VIP events, team outings, and airport transfers with strong planning and coordination. **Audits, Tracking & Vendor Performance** - Conduct weekly audits on cabs and transport operations to maintain quality and compliance. - Maintain monthly vendor scorecards and track service performance and improvement actions. **Site Operations Support** - Oversee reception and meal operations as required, ensuring smooth execution and reporting on service quality and performance. **What You Bring** **Qualifications & Experience** - Bachelor’s degree in Business Administration, Office Management, or a related field. - 4+ years of experience in operations / administration roles, preferably in fast-paced environments. **Key Skills** - Strong organizational and multitasking ability with high attention to detail. - Strong customer orientation with excellent communication and interpersonal skills. - Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and comfort working with ops tools/trackers. - High confidentiality and maturity in handling sensitive information. - Flexibility and adaptability to changing priorities and operational demands. **Nice to Have** - Knowledge of technology products (networking equipment, laptops, printers). **What Success Looks Like – Globalization Excellence (GE)**