Senior Associate, Platform Growth & Operations (PMO)

Job description

We are looking for a highly organized, detail-oriented, and process-driven **PMO Senior Associate** to support our enablement team. In this role, you will be the core coordinator ensuring internal operational alignment, standardizing cross-market workflows, and maintaining a single source of truth. You will track day-to-day project milestones across all markets, identify operational bottlenecks early, and ensure headquarters’ guidelines are executed flawlessly. ### What you'll do **Key Responsibilities:** 1. **Market Tracking & Single Source of Truth :** - Serve as the primary operational anchor for regional markets. Maintain centralized tracking dashboards, project logs, and routine reporting cadences to eliminate information silos. - Drive cross-market dashboard alignment by unifying reporting metrics, tracking templates, and data definitions across all internal stakeholders. - Cascade execution guidelines, configuration requirements, and standards to Market PICs, ensuring 100% operational consistency across regions. - **Project Delivery & Risk Monitoring :** - Track end-to-end execution of multi-market operational initiatives. Monitor daily/weekly progress against project milestones and key deliverables across all markets. - Proactively flag execution delays, data discrepancies, or operational bottlenecks to senior stakeholders early, helping coordinate solutions to keep projects on schedule. - **Process Standardization & SOP Rollout :** - Assist in developing, updating, and enforcing scalable SOPs, documentation, and PMO playbooks to streamline daily workflows for internal members. - Audit regional compliance against enablement SOPs to ensure all internal teammates strictly adhere to operational and configuration standards. ### What you'll need **Requirements & Qualifications:** 1. **Experience & Operational Capability :** - Bachelor’s degree or above. - **3+ years of experience** in Operations, PMO, Project Coordination, or Process Management (Experience in **O2O, On-Demand Delivery, Logistics, Freight, or Multi-Sided Platforms** is a strong plus). - Proven experience coordinating with multi-regional, multi-market, or cross-functional stakeholders. - **Data & Organization Competency :** - Strong business analytical skills with a knack for numbers and operational metrics—able to track and compare data systematically across 19 markets. - Proficient in Excel and PowerPoint for dashboarding and reporting. **Basic SQL** or **BI tool knowledge is a plus**. - **Core Mindset & Soft Skills :** - **Meticulous & Highly Organized:** Exceptional attention to detail with an obsession for clean documentation, structured tracking, and clear deadlines. - **Proactive & Assertive Communication:** Clear, polite, yet persistent communication style to follow up with various stakeholders to deliver on time. - **Logical & Resilient:** Strong logical thinking under fast-paced operational environments, with a problem-solving mindset.