Senior Associate, Product Training

About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit or follow on Carrier social media at @Carrier. Viessmann is a global leader in sustainable climate and energy solutions, focused on creating living spaces for future generations. Currently, as part of the Carrier Group, Viessmann combines innovative technologies with a strong commitment to environmental protection, promoting sustainable development and comfort. With a comprehensive portfolio that includes heating, cooling, ventilation, and energy systems, Viessmann serves residential, commercial, and industrial markets worldwide. The company continues to shape the future of energy efficiency through intelligent, integrated solutions that foster sustainability and comfort. Viessmann is part of the Carrier Global Corporation. This position follows a hybrid schedule, with 3 days onsite and 2 days remote per week. About the role Viessmann has long been known as a leading manufacturer in the Hot Water Heating Industry. We are currently expanding into the HVAC industry by offering hot water and chilled water equipment through Air to water and ground source technologies. The goal of this position is to establish yourself as a top instructor in the HVAC industry through your ability to convey product education and training information in an engaging and informative manner Key Responsibilities Continuously study Viessmann product information to strengthen technical knowledge and support your competency to be a product/subject matter expert to provide high quality educational trainings Includes, but not limited to product within the following categories – in residential and/or light commercial applications: Condensing boilers, Air to Water Heat Pumps, Ground Source Heat Pumps, Air to Air Heat Pumps, DHW Production Conduct engaging, adult-learning, presentation and hands-on training sessions in Academy classrooms and training labs, as well as trainings at customer or ‘in-territory' training locations Develop an effective instructional style that supports increased attendance from both new and returning customers and guaranteed attendee retention Serve as a key contributor to Academy curriculum development and maintenance, including curriculum presentations, hands-on training exercises, and supporting class material Collaborate regularly with other team members to ensure curriculum remains current, including updates related to product changes and enhancements Create and deliver training webinars and step by step instructional videos for online publication and distribution to the sales organization and customer base Responsible for upkeep of training labs including daily clean up after a training class, replacement parts when needed, ensuring all equipment is workable and ready for attendee usage Assist with planning and restructuring of the Academy hands-on training labs, as needed Oversee and support with Infomobile maintenance checks, transport of the vehicle to maintenance appointments and annual servicing of the installed Viessmann equipment Perform additional duties and special assignments as required during the business year. Required Qualifications High school diploma/GED 5+ years of experience in residential and/or commercial HVAC/R Ability to travel throughout the US and Canada for on-site training or other training-related requests – 25-50% of the time, or as business requires Preferred Qualifications Public speaking or teaching experience with Adult HVAC Education Self-motivated and committed to continuously building the knowledge and skills needed to grow into this role Microsoft Power point or Google Slide presentation creation Analytical thinking, creative and systematic working habits, demonstration of leadership and an outgoing personality Problem solving oriented outlook, willingness to take initiative in overcoming challenges and obstacles Outstanding Communication Skills including the ability to read an audience/class Strong organizational and interpersonal skills Ability to take constructive criticism and feedback in a positive way and as motivation to further develop your skills Tradesperson licensing for gas fitter and/or refrigeration would be an asset. Pay Range The annual salary for this position is between $64,500.00 - $129,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. Other Compensation This position may be entitled to short-term cash incentives, subject to plan requirements. Benefits Employees are eligible for benefits, including: Health Care Benefits : Medical, Dental, Vision; Wellness incentives Retirement Benefits Time off and Leave : Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation Disability : Short-term and long-term disability Life Insurance and Accidental Death and Dismemberment Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account Tuition Assistance To learn more about our benefits offering, please click here Work with us | Carrier Corporate . The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements. Carrier EEO Statement and Accommodations Process Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at . We will make every effort to meet your needs in accordance with applicable laws. Application Deadline Applications will be accepted for at least 3 days from Job Posting Date: 8 July 2026 Job Applicant's Privacy Notice Please click on the link to review the Job Applicant Privacy Notice . Use of AI Technology-enabled tools may support parts of the recruitment process, with oversight by people.