Senior Associate, Quality Assurance

Clean luxury. Better for you. At Everlane, we believe luxury should be as effortless as it is conscious. We partner with ethical factories, work with premium, sustainably sourced materials, and strive to leave the industry cleaner than we found it. There's still much to do, and we're excited to grow a team of motivated humans ready for the challenge. The journey toward better continues.

We hold the highest standards for quality at Everlane - it’s a big part of who we are. The Quality Assurance team is the secret sauce to building products that stand the test of time. We are a dedicated team of individuals who leverage our technical expertise to test new products and materials, inspect goods and deliver on the highest quality standards in both development and bulk production.

We are looking for a Quality Control Senior Associate to join our QA function of the Sourcing team at Everlane. In this role, you will work with our products, factories, and internal team to identify and solve quality issues from testing to inspection. You will stay in constant daily communication with our factories and third-party partners. Additionally, you will partner closely with Production, Product Development, Technical Design, Sustainability, and Merchandising teams to deliver the highest quality products that adhere to our product standards and comply with applicable regulations.

This position will report to the Senior Manager of Sourcing. A candidate’s background and expertise will determine which categories they will focus on.

Your day-to-day:

• Implement and execute Everlane’s global inspection and testing program in partnership with factories, third-party partners, and cross-functional teams
• Communicate testing and inspection results internally and externally to key stakeholders, and partner with factories to ensure continuous improvement
• Independently manage QA activities, ensuring alignment with Everlane’s global quality standards.
• Analyze new materials, test results, & risk, and provide recommendations to the cross-functional teams for finished good use
• Manage return rate analysis and collaborate with the internal product teams on a plan to mitigate future risk
• Troubleshoot, diagnose, and solve any development and bulk quality issues with urgency (i.e. workmanship, color, inspection report failures, etc.)
• Create corrective and preventive action plans while keeping internal partners informed
• Track and analyze quality defect reporting, identifying themes and proposing solutions
• Management of product samples, including TOPs and final reference samples
• Define, track, evaluate, and communicate each factory's performance metrics on a regular basis
• Create protocols and SOPs that keep global and internal partners informed of best practices and standards
• Manage additional projects as assigned by leadership

We'd love to hear from you if you have:

• 4+ years of experience in quality assurance in textiles, apparel, and/or accessories and footwear
• Thorough understanding of different materials, associated risk, usability in finished garment stage
• Technical knowledge of AATCC and ASTM testing standards
• Experience presenting to key stakeholders
• Navigate ambiguous, fast-changing priorities and adjusts timelines accordingly
• Passionate about the craftsmanship of products and sustainability
• Interested and willing to travel both domestically and internationally
• Resourceful and entrepreneurial
• Experience with Airtable and Excel analysis a plus
• Added bonus if you:
• Have a BA/BS and/or Masters degree in Textiles Science or Textile Engineering
• Speak Mandarin, Cantonese, Korean or Italian

The Fine Print:

LA: This is a full-time role based in our Los Angeles Creative Studio located in the Arts District. We are on a hybrid schedule, with at least three days in the office per week, Tuesdays through Thursdays.

California Residents: At Everlane, we carefully consider a wide range of compensation factors, including your background and experience. These considerations can cause your compensation to vary. The annual compensation range for this role is $67,000 - $95,000. This range is based on the Los Angeles geographic area and the actual pay may vary depending on your skills, qualifications, experience, and geographic location.

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