Senior Associate – Regulatory Information Management

Job description

Main Responsibilities The main responsibilities of the role include, but are not limited to, the following: RIM Execution (New Product Creation & Product Updates/Enrichment) Execute new product creation and product updates/enrichment in PIM, ensuring product records are accurate, complete, and processed in line with defined workflows and service expectations. Perform detailed checks to ensure correct linkage between product records, regulatory/technical documents, required fields, and supporting evidence. Apply approved process updates and regulatory trade control/documentation changes into product records as directed through defined workflows and guidance. Documentation, Data Integrity & System Discipline Maintain high-quality product data and related records in PIM and connected systems, ensuring traceability, version control, and disciplined recordkeeping. Ensure product records are enriched with current regulatory and technical documentation, including compliance statements, specifications, technical data sheets, declarations, certificates, or attestations as applicable. Identify missing, outdated, inconsistent, or incomplete documentation and coordinate follow-ups through defined escalation and closure routes. Quality Checks, Non-Conformities & Process Adherence Execute self-checks, peer checks, and defined quality review steps to ensure first-time-right outcomes and reduce rework. Support closure of non-conformities, documentation gaps, and recurring errors by correcting records, capturing learnings, and following preventive actions. Follow approved work instructions, checklists, naming conventions, approval steps, and evidence requirements to ensure audit-ready delivery. Stakeholder Support & Operational Follow-Up Support internal stakeholders by responding to RIM-related queries, clarifying missing inputs, and coordinating with the Process Lead / Team Lead / Specialist for complex cases. Maintain disciplined follow-ups on pending information, open actions, and dependencies to support timely request closure. Document key clarifications, decisions, and assumptions where required to ensure repeatability and consistency of future execution. Service Governance & Continuous Improvement Contribute to assigned workstream efforts by maintaining accurate trackers, records, and inputs for performance visibility and service governance. Proactively flag bottlenecks, recurring issues, documentation challenges, or process gaps to the Process Lead / Team Lead. Support continuous improvement by adopting updated templates, checklists, and system/process enhancements that improve quality, consistency, and execution efficiency.