Senior Associate Relations Investigator

Job description

Why Join GEICO? At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers. Role Overview The Senior Associate Relations Investigator serves as a neutral fact-finder responsible for conducting workplace investigations involving allegations of misconduct, policy violations, workplace concerns, and other employment-related matters. This role manages investigations from intake through resolution, ensuring a thorough, objective, timely, and defensible process that aligns with company policies, legal requirements, and enterprise governance standards. Working in close partnership with Associate Relations Advisors, HR Business Partners, Legal, Compliance, and business leaders, this role evaluates evidence, assesses credibility, identifies risks, and develops well-supported findings to enable consistent and informed decision-making. The role contributes valuable insights from investigation outcomes to help identify recurring concerns, emerging trends, and opportunities to strengthen the associate experience and reduce organizational risk. Key Responsibilities Investigations Management Conduct end-to-end investigations involving allegations of misconduct, harassment, discrimination, retaliation, ethics concerns, workplace violence, policy violations, and other employee relations matters. Manage investigation caseloads while maintaining timeliness, quality, and consistency standards. Develop investigation plans, identify relevant witnesses, gather evidence, and conduct interviews. Analyze documentation, electronic records, and other evidence to determine facts and assess credibility. Prepare comprehensive investigation reports that clearly document findings, rationale, risk considerations, and recommended next steps. Ensure investigations are conducted in a fair, objective, confidential, and defensible manner. Risk Assessment & Decision Support Identify potential legal, compliance, reputational, and employee relations risks. Partner with Associate Relations leadership, Legal, Compliance, and HR Business Partners on complex and high-risk matters. Provide objective recommendations based on investigative findings and policy application. Escalate matters appropriately based on defined governance and risk frameworks. Consultation & Partnership Serve as a trusted subject matter resource regarding investigative processes and best practices. Consult with leaders, HR partners, and Associate Relations Advisors on investigation intake, scope, and resolution approaches. Support leaders in understanding investigation outcomes and associated risk considerations. Maintain strong collaborative relationships across internal stakeholder groups. Documentation & Governance Maintain accurate and complete investigation records and case documentation. Ensure compliance with documentation standards, record retention requirements, and governance expectations. Support audits, reviews, and quality assurance activities related to investigations. Adhere to established investigation methodologies and enterprise standards. Insights & Continuous Improvement Identify patterns, themes, and systemic issues emerging from investigations. Provide trend analysis and recommendations to Associate Relations leadership. Contribute to process improvement initiatives that enhance investigation effectiveness, consistency, and efficiency. Support the development of investigation tools, templates, and best practices. Qualifications 5+ years of Employee Relations, Associate Relations, HR, Compliance, Legal, or workplace investigations experience. 3+ years of conducting complex workplace investigations. Demonstrated expertise in interviewing techniques, evidence assessment, and report writing. Strong knowledge of employment laws and employee relations practices. Experience managing sensitive and high-risk matters involving multiple stakeholders. Bachelor's degree in Human Resources, Business, Psychology, Criminal Justice, or a related field preferred. Experience with HR case management systems and HRIS platforms preferred. #LI-EW1 The GEICO Pledge: Great Company: Protecting customers through life’s twists and turns with innovation and integrity. Great Careers: Personalized development programs, mentorship, and certification assistance. Great Culture: Inclusive and collaborative culture rooted in shared success. Great Rewards: Competitive pay, benefits, and flexibility to support your well-being and future. The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.