Senior Associate, Specialist, Product Management, Deposits & Secured Loans, Consumer Banking Group

Job description

Key Accountabilities ‧ Responsible for product management, customer communication, campaigns, performance monitoring to ensure a sustainable business momentum. ‧ Facilitate the collaboration and alignment with key stakeholders to streamline E2E process for better customer experience and service turnaround time. Job Duties & responsibilities ‧ Develop and execute new product / pricing initiative to deliver deposits growth aspiration. ‧ Coordinate and work closely with internal stakeholders to streamline the end-to-end process. ‧ Provide the frontline a clear, relevant and timely product / program launch, and necessary training. ‧ Constantly review, propose actions, and coordinate with key stakeholders to improve product related process for better customer experience delivery. ‧ Responsible for business performance tracking, regulatory reporting, portfolio management, and customer feedback handling. ‧ Work with Marketing, Legal & Compliance for communications development and ensure that particular risks inherent in certain products are fully and clearly explained and all closures comply with regulatory requirement and Group policy. ‧ Support system enhancement and user acceptance testing when necessary. Location: Honhui A-13F Job: Product Management Schedule: Regular Employee Status: Full time