Senior Associate, Tenant Experience

Job description

About the Role This position will be based at Binh Duong Industrial Park (BDIP) and support in maintaining strong tenant relations, and creating inspiring experiences for our community. How you’ll make an impact A. Tenant Relations: Manage day-to-day relationships and operational matters with tenants at BDIP/MP3. Provide guidance and support to tenants on pre-investment and post-investment procedures and applications (IRC/ERC/PCCC/Environment/etc.). Respond to tenants’ enquiries and requests in accordance with local regulations, company policies, and service standards. Coordinate with relevant internal and external partners to facilitate tenant requirements. Maintain up-to-date knowledge of regulations and procedures related to investment, business operations, and leasing activities. Engage with existing tenants to identify expansion opportunities and additional service needs. Monitor, analyze, and understand tenants’ business plans, challenges, and future directions. Conduct tenant satisfaction surveys, analyze feedback, and recommend improvement initiatives to enhance customer experience and service quality. Develop and maintain strong relationships with tenants to promote long-term retention and satisfaction. B. Collaborate with other Stakeholders: Coordinate with Marketing, Leasing, and Technical teams to maintain accurate and updated tenant information. Prepare reports and market intelligence on existing and prospective tenants to support business development and marketing activities. Act as a liaison and interpreter when working with potential and existing tenants. Collaborate with internal stakeholders to identify and implement process improvements that enhance service quality, operational efficiency, and sustainability initiatives. Support budgeting and forecasting of expenses related to tenant engagement, customer service programs, and leasing activities. Assist in organizing tenant events, workshops, networking sessions, and community engagement programs. Prepare regular reports on tenant status, occupancy trends, customer satisfaction, and key account activities. What you’ll bring Excellent communication skills in both English and Vietnamese. Proficiency in Chinese, Japanese, or Korean is an advantage. Based in Binh Duong and willing to work across both Binh Duong and Ho Chi Minh City. 2-3 years of experience in Customer Service. Experience working with corporate clients in an industrial park, manufacturing, or industrial environment is preferred. Bachelor's or Master's degree in Business Administration, Economics, or a related field. Proficient in Microsoft Office applications. What you can look forward to