Senior Associate, Workforce Application Administrator
doordashmexico
Mexico City, Mexico · Mexico City · Mexico
Posted Aug 17, 2026
- Full-time
- 111 Support
doordashmexico
Mexico City, Mexico · Mexico City · Mexico
Posted Aug 17, 2026
DoorDash’s Workforce Management (WFM) organization is a 100+ person team responsible for supporting 20,000+ representatives across 7 audiences and 130+ lines of business globally. Our team partners closely with Operations, Vendor Partners, Product, Engineering, HR, and Analytics to ensure exceptional customer experience while maintaining operational efficiency and service level excellence.
The Workforce Application Administration team serves as the systems architecture and governance layer of Workforce Management. We own Assembled configuration, WFM Jira governance, cross-system integrity, and automation strategy that enables Real Time Analysts, Schedulers, and Planners to execute successfully.
The Senior Workforce Application Administrator is the strategic systems owner of the Workforce Management technology ecosystem. This role operates as the highest technical authority within WFM for platform architecture, governance standards, automation roadmap, and cross-system integrity.
You will independently design, configure, audit, optimize, and govern Assembled and WFM Jira, while partnering with Vendor Engineering teams such as Assembled, Workday, Sigma, Amazon Connect, Salesforce, and CMP. You will lead platform strategy, define structural standards, and ensure long-term scalability.
Be an Owner: Senior Workforce Application Administrators take full accountability for the integrity, scalability, and governance of Workforce systems. No issue is too small or too complex to own through resolution.
Operate at the Lowest Level of Detail: They understand system architecture at the configuration level, from queue mapping and agent states to API keys and integration logic, ensuring every structural decision is intentional and accurate.
Bias for Action: When gaps or inefficiencies are identified, they act quickly to design solutions, implement automations, and improve workflows without waiting for direction.
Truth Seek:They dig into cross-system discrepancies, challenge assumptions, and use data to uncover root causes, even when findings are complex or inconvenient.
Dream Big, Start Small: They architect long-term automation and governance strategies while executing incremental improvements that deliver measurable operational impact.
And, Not Either/Or: They balance system integrity with operational flexibility, enabling business needs without compromising platform structure.
One Team, One Fight: They partner across Workforce, Operations, Analytics, HR, and Vendor Engineering teams to ensure shared accountability for system performance.
1% Better Every Day: They continuously refine processes, documentation, naming conventions, and architectural standards to build a stronger and more scalable WFM ecosystem.
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
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To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.