Senior Athlete Services Specialist

Job description

#### **In short:** The Athlete Services Specialist drives the operational engine behind On’s regional and global athlete ecosystem. By streamlining seeding logistics, product forecasting, on-site event experiences, and administrative workflows, this role ensures our world-class athletes receive seamless support. The strategic ‘why’ is to eliminate operational friction for athletes and Athlete Managers, elevating On’s reputation as the most athlete-centric brand in sports. The Athlete Services Specialist role reports to Lisa Kroth on the Athlete Strategy & Partnership team. #### **Your Mission:** - Manage RPA inputs and end-to-end tracking for seeding, kit drops, and product orders, while partnering with Demand Planners and the EMEA counterpart on demand forecasting. - Coordinate and deliver white-glove operational and logistical support for high-priority gatherings, key events, and the annual regional Athlete Summit. - Oversee on-site event logistics, including nutrition, shelter, ground transportation, and coordinate personalized athlete gifting and milestone initiatives. - Facilitate smooth athlete transitions into On's ecosystem by managing dedicated onboarding support and event-based communication channels. - Proactively track the master athlete calendar and travel schedules to align athlete product needs with cross-functional product timelines. - Execute administrative excellence by managing prompt invoice processing and financial coordination for athletes and external vendors. #### **Your Story:** - Professional experience in logistics, supply chain, or operations, with a strong understanding of order-entry workflows, product forecasting, and inventory tracking. - Hands-on experience with ERP/RPA systems (such as Microsoft Dynamics) and data management tools. - Proven track record in event planning, on-site execution, and delivering high-touch hospitality tailored to elite talent, partners, or corporate events. - Exceptional cross-functional collaboration skills, with the ability to navigate regional and global matrix structures across product, marketing, and finance. - An athlete-first mindset, showing high empathy, adaptability, professionalism, and discretion when dealing with high-profile individuals and confidential matters. ##### **Attributes of a successful candidate:** - **Logistics & Order Management Proficiency:**Skilled in RPA systems, Microsoft Dynamics, order-entry workflows, and product forecasting to manage inventory efficiently. - **Event & Hospitality Execution:**Expert in event planning and on-site hospitality, ensuring seamless operations and premium experiences. - **Cross-Functional Collaboration:**Highly effective at connecting teams (product, marketing, finance) within global and regional matrix structures. - **Athlete-First Mindset & Discretion:**Empathetic, detail-oriented, and highly adaptable, maintaining strict confidentiality while serving elite athletes. #### **Your Team:** The Athlete Services Specialist is an integral part of the Athlete Strategy & Partnership team. Our team is dedicated to empowering world-class athletes by removing operational friction and providing a seamless support ecosystem. We work closely with Athlete Managers, regional and global marketing, demand planning, and product teams to deliver premium, white-glove touch-points that elevate On's reputation as the most athlete-centric brand in sports. **Pay Transparency State**: Typical cash compensation range for this position inclusive of base + bonus: $113,000 - $125,000. Individual compensation packages are based on various factors unique to each candidate including experience, industry knowledge, qualifications, skill set, and location. Certain roles may be eligible for equity compensation in addition to cash compensation. At On we understand cash compensation is just one piece of your total rewards package. In addition to cash compensation, On offers a competitive benefits package including medical, dental, and vision benefits, along with an industry leading PTO package, and competitive 401k program. Additional perks and benefits include: 11 paid US holidays, corporate office closure between Christmas and New Year, and a plethora of product perks!