Senior Automation Engineer

Job description

Job Description: Role Summary The Senior Automation Engineer is responsible for designing, deploying, and maintaining scalable infrastructure automation across compute and cloud domains. This role leads DevOps-driven practices, IaC tooling (Ansible, Terraform), and provides governance-compliant automation modules to support OS provisioning, patching, monitoring, and recovery processes. Key Responsibilities · Design and implement reusable automation frameworks (IaC, Ansible). · Develop enterprise-grade playbooks for OS, patching, storage, and backup automation. · Integrate automation into CI/CD toolchains and approval workflows. · Ensure governance compliance and documentation of all automation code and pipelines. · Mentor junior engineers and support teams on best practices. · Collaborate with monitoring and ITSM teams to auto-remediate common alerts. Required Skills · Expert in Ansible, Terraform, scripting languages (PowerShell, Python). · Familiarity with Azure DevOps, Git, ServiceNow integration. · Knowledge of OS provisioning, backup, and performance automation. · Strong documentation and governance orientation. Qualifications and Certifications · Bachelors in engineering or computer science. · 7+ years in IT automation roles with leadership in IaC delivery. · Certifications: HashiCorp Terraform Associate, Red Hat Ansible Automation Platform, ITIL v4. DXC Platform Proficiency (Required) · DXC ROMS (Reusable Orchestration Modules) — primary automation orchestration platform: agentless architecture, RHEL base OS, PostgreSQL database, Jenkins pipelines, Ansible playbooks versioned in Git · Execution modes: scheduled, human-triggered, ticket-triggered (PARES), mail-triggered (MaMI), API-based · HA deployment: RHEL Pacemaker clustering, PostgreSQL synchronous replication · DXC Arise — Level 1.5 Agentic AI integration for autonomous incident triage and automated ticket enrichment · DXC OASIS — Single pane of glass management plane for cross-platform analytics Observability-Driven Automation (Required) · Dynatrace closed-loop automation: Davis AI detection → webhook → ROMS → Ansible playbook execution → Dynatrace Metrics API validation · SolarWinds-triggered network automation: NPM/NTA events → ServiceNow workflows → Ansible playbooks for: · WAN degradation diagnostics · Port flap triage (approval-gated port bounce) · AP recovery and client rebalancing · Configuration drift detection and baseline restore (NCM) · BGP neighbor failure diagnostics · Pre-meeting wireless readiness validation · Bridge AIOps — event correlation feeding automation triggers Automation Factory Operating Model · This role operates within the DXC Automation Factory — a 10-person squad using Agile/Scrum delivery (sprint planning, backlog prioritization, controlled releases). · Squad composition: Automation Factory Lead, Platform Architect (ServiceNow/Dynatrace), Platform Engineers (3), Automation Engineers (2), DEX Automation Engineers (2), Scrum Master (1). · Automation is opt-in per use case — no production behavior change without Maaden’s explicit authorization. ServiceNow Integration (Detailed) · All automation workflows must integrate with Maaden’s ServiceNow instance: · Incident auto-creation with diagnostic data · Change requests with pre-checks, back-out plans, post-validation · Approval gates via ServiceNow task toggles and standard change templates · Full evidence trail: what, where, when, outcome, attachments · CMDB accuracy ≥97% as a prerequisite for automation targeting Governance & Compliance · NCA (National Cybersecurity Authority) and NDMO regulatory compliance · All write actions are approval-gated via ServiceNow · Pre-checks, back-out plans, and post-validation mandatory for every automated action · Year 1 target: 40% incident auto-remediation; Year 3 target: 100% eligible categories Additional Technical Skills (Required) · Jenkins — pipeline orchestration and CI/CD for automation releases · Git — version control with tagging and semantic versioning · Python — scripting for custom automation and API integration · PowerShell — Windows automation (WinRM-based execution via ROMS) Language · Bilingual Arabic and English proficiency required. 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