Senior BMS Service Technician - Newark, NJ

Job description

**About Mantis** We help organizations improve how their buildings perform by bringing together energy, facility operations, and sustainability into one connected approach. At Mantis, our teams work across the full lifecycle of a facility—from planning and design to field execution and long-term asset management—across commercial and industrial portfolios, data centers, and complex mechanical systems. Our work spans four core areas: Building Controls, Energy Efficiency, Energy Advisory, and Facility Management—covering HVAC/mechanical optimization, BMS/BAS and EPMS controls, lighting system upgrades, energy brokerage, roofing and building envelope assessments, construction management, and more. Whether you’re in sales, engineering, construction/project management, field operations, corporate, or technology, you’ll play a role in delivering these solutions and helping clients improve facility performance. ### Summary BMS Service Technician II diagnoses and resolves complex system issues in building management systems across commercial and mission-critical environments. This role ensures systems run reliably by completing service work from start to finish, reducing repeat issues, and maintaining consistent service quality ### Outcomes • >= 85% of service tickets resolved without return visit (First-Time Fix Rate) • Service issues resolved within SLA timelines across all priority tiers (MTTR) • >= 95% QA pass rate with <5% callbacks or rework • <= 10% of tickets require escalation to senior technician or engineering • 100% of service work documented accurately and submitted within required timeframe • 100% compliance with site safety and security protocols • Demonstrates ownership, accountability, and reliability in field execution ### Responsibilities • Independently troubleshoot, service, and commission BMS systems in mission-critical environments • Diagnose and resolve hardware, software, and networked control system issues • Execute service tickets from assignment through full resolution within SLA timelines • Perform system upgrades, backups, restores, and configuration changes • Execute commissioning and startup activities, including validation of system performance • Install and configure control system components, including sensors, controllers, and panels • Read and interpret control drawings to identify issues and implement solutions ### Minimum Qualifications • 3-5+ years of BMS, building automation, or HVAC controls experience • Proficiency with Tridium Niagara (N4) or equivalent controls systems • Strong troubleshooting capability across control systems (hardware, software, and networked systems) ### Working Conditions/Physical Requirements - **Work environment:** Field-based role across commercial buildings, active construction sites, and mission-critical facilities. - **Physical requirements:** - Standing, walking, climbing ladders, and working in mechanical spaces - Lifting tools and equipment (up to ~50 lbs.) - Working in confined or high-access environments as needed - **Schedule expectations:** - Standard work hours with on-call rotation and emergency response requirements - Travel required based on service and project needs (90%) ### Disclaimers This position description describes the general nature and level of work expected for this role. It is not intended to be a complete list of all duties, responsibilities, or qualifications. Responsibilities may change based on business needs, client demands, system changes, or economic conditions. Employees are expected to perform other job-related duties as assigned.