Senior Business Analyst

Job description

Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us. Job Description As a Senior Business Analyst , you will report directly to the Digital Solutions Lead. You will be responsible for translating client and stakeholder needs into clear business requirements and actionable insights, ensuring solutions deliver measurable value. You will partner closely with digital and engineering teams across our regional and global organisation to analyse information, define opportunities, and communicate findings through structured narratives that answer key business questions and drive informed decision-making. This role requires a data-informed, outcomes-focused mindset, strong analytical judgement, and the ability to identify value in complex or underutilised data and processes that others may overlook. Role responsibilities: Work closely with stakeholders to drive requirement gathering for digital products, maintaining alignment with business objectives and user needs. Translate business needs into clear functional specifications and user stories Collaborate with product managers, designers, and developers throughout the delivery lifecycle Analyse current processes and identify opportunities for improvement or automation Contribute to solution design by balancing user needs, technical constraints, and business goals Lead testing, validation, and user acceptance activities Help ensure delivered solutions meet expectations and provide real value Define and refine user requirements for systems in production, to ensure maximum usability and optimal user experience. Conduct in-depth analysis of business processes and workflows to identify areas for improvement and automation opportunities. Collaborate with cross-functional teams to design and implement innovative digital solutions that address complex business challenges. Develop and maintain comprehensive documentation, including business requirements, functional specifications, and process flow diagrams. Facilitate workshops and meetings to gather insights, resolve conflicts, and build consensus among diverse stakeholders. Stay current with emerging technologies and industry trends, recommending potential applications to enhance business operations. Monitor and analyse key performance indicators (KPIs) to measure the success of implemented solutions and identify areas for continuous improvement. Lead business analysis workstreams on complex digital projects, managing stakeholder expectations, scope, and competing priorities to achieve agreed outcomes. Support delivery of complex digital initiatives by coordinating requirements, dependencies, and decision-making across multiple stakeholders and workstreams. Drive alignment across stakeholders on objectives, requirements, and success measures for complex digital products and change initiatives. Qualifications 5+ years of experience as a Business Analyst, preferably in digital or technology-focused projects Strong ability to communicate with both technical and non-technical stakeholders Experience writing user stories, requirements, and process flows Familiarity with Agile or hybrid delivery environments Analytical mindset with attention to detail and problem-solving skills Confidence in facilitating discussions and asking the right questions Comfortable managing multiple priorities and adapting to change Detail-oriented Ability to adapt to new challenges and subject matters Forward-thinking, proactive mindset Additional Information At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment. About AECOM AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $16.1 billion in fiscal year 2025. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM. Freedom to Grow in a World of Opportunity You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed. You will help us foster a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients. AECOM provides a wide array of compensation, benefits and well-being programs to meet the diverse needs of our employees and their families. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too. Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours. We are a Disability Confident Employer and will offer an interview to applicants who have a disability or long-term condition, who meet the minimum/essential criteria for the role. Please let us know using this email address ReasonableAccommodationsUKI@aecom.com if you would like to apply through the Disability Confident Interview Scheme. All your information will be kept confidential according to EEO guidelines.