Senior Business Analyst (Customer Acquisition)

Job description

Join our team as a Senior Business Analyst ! Yes, you can! That's our attitude towards our work, ambitions, ideas, and relationships. We at Luminor believe that anyone has the potential to achieve big things and encourage everyone to achieve them, professionally and personally. Whoever you are and whatever your role is, with Luminor, you will get a once-in-a-lifetime opportunity to build a local banking champion. As a Senior Business Analyst, you will play a key role in shaping and improving Retail & Corporate customer acquisition processes. You will work across business and technology teams to define business requirements, optimize processes, support successful delivery and ensure that customer and regulatory needs are met. What Will You Do: Lead cross-functional collaboration to analyze, document, and govern end-to-end business requirements and procedures for Retail and Corporate customer acquisition and activation Ensure data quality and governance, enabling reliable and consistent customer acquisition and activation operations; provide user training and guidance Optimize customer acquisition workflows by identifying simplification opportunities and evaluating new onboarding technologies and enhancements Act as a senior Business Analyst and proxy Product Owner; manage JIRA boards, dashboards, and reporting to track delivery progress and improvements Engage stakeholders to validate needs and requirements, and coordinate UAT and hypercare for smooth deployment Proactively identify system improvements while promoting risk and compliance principles throughout development and customer acquisition and activation What Makes You a Great Fit: Proven experience gathering, reviewing, analyzing, and structuring requirements from subject matter experts in written form Ability to present complex information to both technical and non-technical stakeholders in structured verbal and written form Experience as a business analyst or project manager in IT project implementation Proven techniques for eliciting and defining functional and non-functional requirements Awareness of IT services and operations Knowledge of banking business in Baltics countries in general Initiative and responsibility; strong team player; self-management and problem-solving mindset Accuracy and attention to details; responsiveness and hands-on approach Daily banking products and processes knowledge Fluent English and Lithuanian are required in spoken and written communication due to work across the Pan-Baltic level Why You Will Love Working Here: Flexibility. Flexible working hours, Hybrid work, and the possibility to work from anywhere in the EU, Iceland, Switzerland, and the UK (in total 90 days per year) International teams. Teams that go outside Pan-Baltic borders, where people value challenging work together with good humor and having fun Culture. You’ll be joining a team where things move fast, ideas flow freely, and change is part of the everyday. It’s a dynamic environment that keeps you learning, growing, and never bored More vacation. Additional weeks of vacation are available to all employees who have been in the company for 1 year or more Volunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposes Paid leave. We are proud of our employees who are participating in military training. Therefore, Luminor offers 30 fully paid calendar days for military training every year Health benefits. A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states, as well as Health days in case of your absence due to sickness without a doctor's note needed Wellbeing. Access to tools and resources that help you feel good and be productive at work and in life Professional growth. Internal and external training programs, LinkedIn learning, workshops, conferences, online training, etc Special Offer for Luminor products & services. Enjoy special offers & pricing for products and services provided by Luminor Gross salary. 3150-4750 EUR/month, which is to be determined depending on your level of experience and competencies The application deadline is the 13th of September. We are looking for a candidate primarily already located within the Baltics. Please apply with your CV in English and PDF format !