Senior Business Analyst - Latin America, Remote

Job description

Bluelight is a leading software consultancy dedicated to designing and developing innovative technology that enhances users' lives. With a steadfast commitment to delivering exceptional service to our clients, Bluelight excels in its focus on quality and customer satisfaction. Our mission is not only to create cutting-edge applications but also to foster a collaborative and enriching work environment where each team member can grow and thrive. With a presence across the United States and Central/South America, Bluelight is in an exciting phase of expansion, continually seeking exceptional talent to join its dynamic and diverse community. We're looking for a Business Analyst to turn business problems into clear, buildable requirements. You'll sit between our clients, our product team, and our engineers: running discovery, mapping processes, writing user stories and acceptance criteria, and making sure what we ship actually solves the problem it was meant to solve. You'll work across a mix of client builds, client maintenance engagements, and Bluelight's internal products, and you'll play a key role when new projects are being scoped and estimated. ### Responsibilities - Lead stakeholder interviews and workshops with clients and internal teams to understand goals, current workflows, and pain points. - Document current-state and future-state processes, business rules, data definitions, and edge cases. - Support new-project sizing by breaking scope into epics and stories that engineering can estimate with confidence. - Identify assumptions, risks, dependencies, and open questions early, and drive them to resolution. - Write clear user stories with testable acceptance criteria in Jira. - Partner with the Product Manager to prioritize and groom the backlog ahead of each two-week sprint. - Work with UI/UX design in Figma to make sure flows and screens match the requirements, and flag gaps before development starts. - Answer engineering questions during the sprint and keep requirements current as decisions are made. - Work with QA to make sure acceptance criteria translate into solid test coverage. - Support sprint demos and coordinate user acceptance testing with clients. - Keep requirements documentation organized in Google Drive so decisions and their rationale are easy to find later. - Make sure compliance, security, and audit requirements (including SOC 2 considerations) are captured as explicit requirements, not afterthoughts. - Act as a trusted point of contact for clients on scope and requirements questions. - Translate between business and technical audiences clearly and without jargon in either direction. - Surface scope changes early and help the team and client understand the tradeoffs. ### Requirements - 3+ years as a Business Analyst, Product Analyst, or similar role on software projects. - Strong experience writing user stories and acceptance criteria in an agile/Scrum environment. - Proven ability to run discovery sessions and turn ambiguous input into structured requirements. - Comfort with process mapping and data modeling at a business level (flows, entities, relationships, rules). - Hands-on experience with Jira; familiarity with Figma and collaborative docs. - Excellent written and spoken English; comfortable leading client meetings with U.S. stakeholders. - Enough technical literacy to have productive conversations with engineers about APIs, integrations, databases, and system constraints. ### Nice to Have - Experience in an agency, consultancy, or software services environment juggling multiple clients. - Exposure to regulated or compliance-heavy domains (e.g., SOC 2, telecom/outbound compliance, education, fintech). - Experience writing requirements for integrations with third-party platforms. - Familiarity with web application stacks (e.g., Laravel, React) and AWS. - Experience supporting estimation or proposal work for new projects. ### Company Benefits - Competitive salary and bonuses, including performance-based salary increases. - Generous paid-time-off policy - Flexible working hours - Work remotely - Continuing education, training, conferences - Company-sponsored coursework, exams, and certifications