Senior Business Application Analyst

Job description

OUR VISION A connected future where reliable spatial data enables informed decisions across the property lifecycle. OUR VALUES Integrity: We do the right thing even when it’s hard. Teamwork: We are one team, on a big mission. Innovation: We value creative solutions for emerging opportunities. Accountability: We honour our commitments. ABOUT THE ROLE As the Senior Business Systems Application Analyst you will understand how a team really works today, find where the process itself is the problem, agree a better way of working with the people who do it, then configure the systems to support it. Take over administration of the platform and keep improving it. You are not a requirements-gatherer who hands work to someone else, and you are not a ticket queue. You own the problem from process map to configuration. We are deliberately maturing our processes, not celebrating their absence. We want rigour — you will be building it rather than operating inside it. If you have been waiting for the scope to own a whole function rather than one slice of it, this is that role. RESPONSIBILITIES Map current-state processes across sales, marketing, finance, people ops and support; identify the friction and design better ways of working with the teams involved. Lead the migration of platform administration from departmental experts into IT, one application at a time. Administer the platforms once transitioned: configuration, licences, permissions, fields, workflows and automation. Build integrations between systems using native connectors and low-code tooling, and remove manual re-keying. Own build-vs-buy decisions for internal capability needs, and govern what gets built. Act as the single intake point for application requests, turning "we need to buy X" into a problem statement. Provide tier-3 support, produce documentation and train business-side process owners. Manage renewals, licence right-sizing and access reviews across the estate. WHAT WERE LOOKING FOR Demonstrated business process improvement experienceL you can walk us through a process you mapped, redesigned and implemented, and say what measurably changed. 3+ years as the hands-on administrator of one or more business SaaS platforms. You have owned the admin console, not supervised someone who did. Ability to run a process mapping session with a team that didn't ask for one, and leave with them bought in rather than defensive. Strong structural reasoning: you can design a permissions model, map fields between two systems, or build multi-branch conditional automation and explain your choices. Practical integration experience with native connectors and low-code tooling (Zapier, Make, Workato, Power Automate or similar). Working knowledge of SSO, SCIM provisioning and role-based access control. Sound build-vs-buy judgement, with total cost of ownership in mind rather than cost to deliver. Credibility with senior stakeholders — able to tell a department head their process is the problem and keep the relationship intact. PERKS AND BENEFITS 100% employer-paid flexible benefits plan Comprehensive Health & Dental coverage Health Spending Account (HSA) or Lifestyle Spending Account (LSA) options 3% DPSP match Hybrid Work Environment Professional Development Incentive Opportunities to grow as we scale The backing of a global industry leader through REA Group ACCESSIBILITY, INCLUSION & AI DISCLOSURE Planitar is committed to a diverse, equitable, inclusive workplace and welcomes applications from all backgrounds. This is a back fill position. We provide accommodation under AODA at any hiring stage upon request. In line with Ontario law, we use AI only to summarize interview notes, never to screen, assess, or decide on candidates — all decisions are made by our team. Please note this is a backfill position.