Senior Business Change Lead - Insurance

Job description

# Senior Business Change Lead - Insurance > G MASS · London, United Kingdom (Hybrid) · Contract · Posted 2026-07-14 **Workplace:** hybrid ## Description Our client, a Lloyd's Managing Agent, is seeking an experienced Senior Business Change Lead to drive a sequence of significant technology-enabled business transformation programmes. The role will initially focus on the implementation of an Identity and Access Management (IAM) solution, before transitioning to support an Underwriting Workbench implementation and a subsequent HCM (Human Capital Management) transformation. This is a flexible, part-time engagement (1–5 days per week) suited to a senior change professional who can operate independently, build credibility quickly with senior stakeholders, and flex across concurrent or sequential change initiatives within a London Market environment. ### **Key Responsibilities** - Lead end-to-end business change activity across the IAM implementation, followed by the Underwriting Workbench and HCM transformation programmes. - Design and own the business change strategy, including stakeholder engagement, communications, training and business readiness plans for each initiative. - Build and maintain strong working relationships with senior stakeholders across IT, HR, Underwriting and wider business functions. - Assess change impacts across affected teams and translate technical delivery milestones into business-facing readiness activity. - Develop and deliver communications plans and materials to support awareness, understanding and buy-in at all levels of the organisation. - Design and oversee training approaches and materials to support user adoption of new systems and ways of working. - Define and track adoption and business readiness metrics, escalating risks and issues to programme leadership as required. - Work closely with programme and project managers, technical delivery teams and third-party vendors to ensure change activity is aligned with delivery timelines. - Provide senior-level guidance on change best practice, drawing on prior experience of similar platform implementations. ## Requirements - Proven track record leading business change on technology-enabled transformation programmes, ideally at a senior or lead level. - Strong stakeholder engagement and senior stakeholder management skills, with the ability to influence without direct authority. - Demonstrable experience across the full change lifecycle: communications, training design and delivery, business readiness and adoption. - Confident, independent operator, comfortable managing ambiguity and working flexibly across multiple concurrent priorities. - Strong written and verbal communication skills, with the ability to tailor messaging for technical and non-technical audiences alike. Desirable: - Prior involvement in an IAM, IGA (Identity Governance and Administration) or PAM (Privileged Access Management) implementation. - Experience of Underwriting Workbench platforms or comparable underwriting technology transformation. - Experience of HCM platform implementations, such as Workday, Dayforce, SuccessFactors or similar. - Prior experience within the London Market or Lloyd's insurance market, with an understanding of market-specific processes and regulatory context. ## Benefits - Basis: Interim/contract, engaged via G MASS. - Duration: Aligned to the technology change programme timeline, initial 6-month contract ## Apply [Apply at G MASS](https://apply.workable.com/g-mass/j/2A08B17BE4/apply) --- Powered by [Workable](https://www.workable.com)