Senior Business Intelligence Specialist

Job description

Partners Community Health (PCH) is a new not-for-profit organization, focused on bringing healthcare services together around the needs of people living in Mississauga and West Toronto. PCH currently operates two new state-of the-art LTC homes and community hub in West Mississauga. The new homes have a combined 632-beds and be part of PCH’s larger strategy that introduce innovative and inclusive programs and services and new models of care delivery. PCH is committed to building partnerships and connections that put people first, as well as a learning and leading healthcare community that provides best in class service across the aging continuum. Position Summary: The Senior Business Intelligence (BI) Specialist leads advanced analytics, data modeling, and enterprise reporting to deliver actionable insights for executive and operational decision-making. The role designs scalable BI solutions, drives data governance, and partners with cross-functional stakeholders to advance digital transformation and data literacy. Key Responsibilities 1. Analytics, Insights & Reporting • Design, build, and automate executive and enterprise dashboards, KPI scorecards, and self-serve reports. • Conduct deep-dive analysis, forecasting, and scenario modeling to identify trends, risks, and opportunities. • Translate complex data into clear narratives and recommendations for leaders. • Deliver clear and meaningful insights to executives and operational teams. • Ensure data quality, accuracy, and consistency in all BI outputs. • Translate business requirements into BI specifications and deliverables 2. Data Analytics & Insights • Conduct advanced analytics, forecasting, and trend analysis. • Identify risks, opportunities, and performance drivers using complex datasets. • Support strategic planning through data modeling and scenario analysis. 3. Data Management & Modeling • Develop and optimize data models, data marts, and analytical datasets. • Collaborate with IT on data warehouse architecture and ETL pipelines. • Ensure strong data governance, metadata standards, and validated data sources • Evaluate emerging BI/AI features and lead proofs-of-concept for modernization 4. Stakeholder Partnership & Enablement • Facilitate requirements gathering, define KPIs/definitions, and manage expectations. • Provide training, documentation, and coaching to analysts and business users for BI tools and dashboards. • Partner with leaders to understand information needs. • Represent BI expertise on cross-functional initiatives (finance, operations, clinical/programs, IT). • Support business case development and executive reporting. 5. Data Governance, Privacy & Compliance • Apply data governance standards, stewardship practices, and data classification. • Ensure privacy/security compliance (e.g., PHIPA/HIPAA as applicable) and ethical data usage. • Maintain audit-ready documentation for models, transformations, and KPIs. 6. Advanced Analytics & AI-Enabled Insights • Lead predictive analytics, segmentation, and advanced statistical methods when appropriate. • Integrate Python/R or AutoML/AI features with BI reporting where beneficial. • Operationalize analytics with monitoring, versioning, and continuous improvement. 7.Automation & Process Improvement • Automate manual reporting and implement BI best practices. • Improve efficiency and accuracy of analytics processes. • Evaluate new technologies to enhance BI capabilities. 8. Project & Delivery Management • Plan and manage BI projects end-to-end: scope, timeline, resourcing, and stakeholder updates. • Support digital transformation and enterprise analytics initiatives. • Work with cross-functional teams across IT, operations, clinical and finance • Balance multiple priorities: escalate risks early and propose mitigation strategies. • Ensure high-quality releases using peer review, testing, and deployment standards. Qualifications Education & Credentials • Bachelor’s degree in Data/Analytics, Computer Science, Information Systems, Business, or related field • Master’s degree preferred. • Relevant certifications (e.g., Microsoft Power BI Data Analyst, Azure data certifications, Tableau) preferred. Experience • 5–8+ years in BI/analytics with proven experience building enterprise dashboards and complex data models. • Strong background in SQL, DAX/Power BI (or Tableau), and data warehousing/ETL concepts. • Experience working with executives and cross-functional teams; healthcare/LTC/public sector experience is an asset. Technical Skills • Advance Power BI (data modeling, DAX, Power Query), or Tableau; strong SQL (T-SQL). • Data warehousing (e.g., SQL Server/Azure Synapse), ETL/ELT (e.g., ADF, SSIS, dbt). • Version control (e.g., Git), DevOps/Deployment pipelines, and BI governance (RLS, CI/CD). • Python/R for analytics and automation (asset); understanding of statistical/predictive methods. Key Competencies • Strong analytical thinking and problem solving. • Excellent communication of complex data to non-technical audiences. • Business acumen and understanding of operational performance. • High attention to detail and data accuracy. • Ability to influence stakeholders and collaborate across the organization. Working Conditions Fast-paced office environment within a large long-term care organization. Requires balancing multiple priorities and deadlines. Occasional extended hours during budget cycles, audits, or major reporting periods. Salary Range - $78,000 - $113,000 Salary Range - $78,000 - $113,000 PCH is an equal opportunity employer and is committed to Equity, Diversity, Inclusion and Anti-Racism. We believe diverse and inclusive teams support strong decision making, fosters a culture of belonging and allows us to better serve our people, residents, and community. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, we are committed to providing accommodations and will work with employees to meet their needs through the recruitment process. If you are a person with a disability and require assistance during the application process, please let us know. We embrace an inclusive work environment and welcome members of all backgrounds, experiences, and perspectives to apply. To learn more about PCH, visit our website here: To learn more about Wellbrook Place, the new long-term care homes and seniors hub, click here: Applicants must be eligible to work in Canada. We would like to thank all applicants for their interest in this position, however, only those selected for an interview will be contacted.