Senior Business Operations Analyst

Job description

Our Story & Impact At CQ fluency, we believe language access is healthcare. For more than two decades, we’ve partnered with leading healthcare and life sciences organizations to make communication clear, culturally relevant, and compliant. We bring healthcare communications to life. We combine Cultural Intelligence (CQ) with advanced language technology and AI to enable understanding that drives outcomes — improving member experience, advancing health literacy, and strengthening trust between people and the systems that serve them. As a minority-owned strategic partner, CQ fluency delivers culturally relevant solutions that meet the highest standards of quality and compliance. Recognized on the Inc. 5000 Fastest-Growing Private Companies list consecutively for over a decade, we continue to redefine what’s possible when innovation, empathy, and excellence intersect. The Opportunity We are looking for a Senior Business Operations Analyst who will be responsible for analyzing data, designing and implementing automated processes, and developing scalable solutions that improve both internal workflows and external client experiences. Additionally, you will have a proactive mindset, strong problem-solving skills, excellent communication abilities, and a passion for creating efficient, user-focused systems. If you are an experienced operations professional with strong business acumen and an exemplary work ethic, CQ would like to meet you. Your Impact Analyze data to generate actionable insights and support decision-making. Design, implement, and maintain automated processes to drive operational efficiency. Develop and deploy scalable tools and solutions for internal stakeholders and external clients. Collaborate cross-functionally to gather business requirements and translate them into technical deliverables. Ensure data integrity and consistency across systems and reporting outputs. Provide clear communication and effective stakeholder management throughout project lifecycles. Qualifications for Success Minimum 3–5 years of experience in business intelligence, data analysis, process automation, or related fields. Proven experience with process automation and solution development is important. Excellent analytical and problem-solving skills. Outstanding verbal and written communication skills, including the ability to communicate effectively with stakeholders at all levels. Strong stakeholder management abilities. Ability to work independently and collaboratively in a fast-paced environment. Strong technical skills, including proficiency in SQL, Python, Power BI, or similar tools. Advanced computing skills and experience with Microsoft Office Suite. Verbal and written fluency in a foreign language is a plus. Our People. Our Promise. At CQ fluency, we lead with understanding — it’s both our mission and our mindset. We listen deeply, communicate clearly, and act with purpose to create solutions that truly improve lives. We build trust through transparency, integrity, and respect — earning the confidence of our clients, our partners, and each other. Every commitment we make is one we keep. And we show resilience in everything we do. We grow through change, meet challenges with curiosity, and transform complexity into opportunity. At CQ fluency, we don’t just translate language — we translate understanding into action, bridging people, cultures, and healthcare systems so that communication becomes care. We believe that when people are understood, outcomes improve — for our clients, our members, and our team.