Senior Business Systems Analyst

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Senior Business Systems Analyst Lease Abstraction Enterprise Platform (LEAP) JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and to find a place where they belong. What This Job Involves This role focuses on optimizing the performance and utilization of JLL’s Lease Abstraction Enterprise Platform (LEAP) — a business platform that elevates lease abstraction, through detailed analysis, process design, and stakeholder collaboration. LEAP combines standardized processes, expert talent, advanced technology, and alignment with JLL’s enterprise data strategy to create a scalable service foundation that enables business lines to focus on high-value client activities while ensuring consistent, reliable lease data across the organization. You will serve as the analytical engine driving continuous improvement, translating complex business challenges into actionable solutions that enhance platform efficiency and user experience. Your work involves deep-diving into lease abstraction workflows, identifying inefficiencies, and designing streamlined processes that maximize platform value. You'll operate at the intersection of business operations and technology, ensuring requirements are clearly articulated, validated, and aligned with strategic objectives. This position requires strong analytical rigor combined with excellent communication skills to facilitate productive dialogue between diverse stakeholders. What Your Day-to-Day Will Look Like • Conduct stakeholder discussion and workshops to gather and document detailed business requirements for platform enhancements • Analyze current lease abstraction workflows using process mapping tools to identify inefficiencies and bottlenecks • Review platform performance data and user feedback to prioritize improvement opportunities • Investigate and troubleshoot operational issues impacting platform functionality or user experience • Facilitate collaborative sessions between business units, technical teams, and vendors to align on solutions • Create detailed requirement specifications, user stories, and acceptance criteria for development teams • Validate that implemented features meet business requirements through testing and user acceptance coordination • Develop process documentation, standard operating procedures, and workflow diagrams • Generate reports and dashboards analyzing process performance metrics and platform utilization trends • Support change management efforts by creating training materials and conducting user education sessions • Monitor compliance with governance standards and regulatory requirements across platform processes • Participate in Agile ceremonies including sprint planning, backlog refinement, and retrospectives • Track and communicate project status, risks, and dependencies to stakeholders Required Qualifications • Bachelor's degree in Business Administration, Information Systems, or related field • 6-7 years of business analysis experience, preferably in commercial real estate, lease administration, or PropTech environments • Strong understanding of commercial lease structures, terms, and abstraction processes • Proven experience gathering, documenting, and validating business requirements using structured methodologies • Proficiency in process analysis and optimization techniques including process mapping and workflow design • Experience facilitating workshops and requirements sessions with diverse stakeholder groups • Strong analytical skills with ability to interpret complex data and translate findings into actionable recommendations • Advanced proficiency in Microsoft Excel for data analysis and reporting • Experience with business analysis documentation tools such as Visio, Lucidchart, or similar platforms • Excellent written and verbal communication skills with ability to present complex information clearly • Ability to work independently and manage multiple priorities in a fast-paced environment Familiarity with AI/OCR tools such as Dealsumm or similar intelligent document processing solutions Familiarity with BPM workflow tools like Mendix. Preferred Qualifications • Business analysis certifications such as CBAP, CCBA, or PMI-PBA • Experience specifically with lease abstraction platforms or document processing technologies • Background in lease administration operations with hands-on knowledge of abstraction workflows • Experience working in Agile environments with knowledge of user story creation and backlog management • Familiarity with AI/OCR tools such as Dealsumm or similar intelligent document processing solutions • Experience with business intelligence tools such as Power BI, Tableau, or similar platforms • Knowledge of system integration concepts including APIs and data flow architectures • Previous experience working within JLL or similar global real estate services organizations • Experience developing training materials and conducting end-user training sessions • Familiarity with change management methodologies and frameworks Location On-site — Gurugram or Bangalore Why JLL At JLL, we are collectively shaping a brighter way — for our clients, ourselves, and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! JLL is an Equal Opportunity Employer committed to diversity and inclusion. Location: On-site –Bengaluru, KA, Gurugram, HR Scheduled Weekly Hours: 40 If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.