Senior Business Systems Analyst

Job description

Acronis is a global leader in cyber protection, delivering AI-powered protection for productive MSPs in a single, natively integrated platform that unifies operations management, cybersecurity, and data protection. Driven by our mission to protect, manage and automate every workload that businesses and lives depend on, we’ve built the industry’s only all-in-one solution. In this role, you will lead the discovery, analysis, and delivery of key digital transformation initiatives, including our Partner Portal, Learning Management System (LMS), and Support Platform. Acting as a strategic liaison between business stakeholders and technical teams, you will drive cross-functional collaboration and ensure that business needs are translated into scalable, high-impact solutions. You will be expected to understand user requirements, analyze business processes, facilitate workshops, develop clear documentation, and support project delivery within Agile environments. WHAT YOU'LL DO Collaborate with business units (Sales, Marketing, Support, Product, Training, Technology, etc.) to identify needs and pain points across digital platforms. Lead discovery sessions, stakeholder interviews, and requirements workshops. Capture and document detailed business requirements, process flows, use cases, and user stories with clear acceptance criteria. Serve as a trusted advisor to stakeholders, recommending process improvements and digital enhancements. Facilitate effective communication between business and technical teams to ensure alignment and on-time delivery. Support User Acceptance Testing (UAT), change management efforts, and post-launch validation. Track and analyze project KPIs, recommending iterative improvements. Conduct competitive benchmarking against leading platforms to identify feature enhancements and best practices. WHO WE’RE LOOKING FOR 5+ years of experience as a Business Analyst, Product Owner, or Scrum Master. Bachelor’s degree in Business, Information Systems, or a related field; Master’s degree a plus. Background in B2B, IT services, channel partner ecosystems, or enterprise software industries. Experience working in Agile/Scrum environments. Ability to manage competing priorities and multiple projects simultaneously. Excellent analytical, problem-solving, communication, stakeholder management, and facilitation skills. Strong documentation skills, including BRDs, user stories, workflows, and acceptance criteria. Proficiency with collaboration and requirements tools (e.g., JIRA, Confluence, Figma, M365). Familiarity with SFDC, partner ecosystems, B2B portals, and channel sales workflows. Proficiency with AI capabilities and tools. Preferred Qualifications based on the responsibilities per project Partner Portal: Knowledge of Partner Relationship Management (PRM) and Through-Channel Marketing Automation (TCMA) systems. Understanding of CMS platforms, Single Sign-On (SSO), and content delivery optimization. Ability to leverage data modeling tools to identify pain points and opportunities within the partner journey, and to propose solutions that improve usability, content access, and program transparency. Experience analyzing and enhancing the user experience across different partner tiers and personas. LMS (Learning Management System): Partnering with Learning & Development teams to define course structures, certification flows, learner journeys, and reporting needs. Gathering requirements for user management, assessments, content tagging, and progress tracking. *Please submit your resume and application in English. WHO WE ARE A Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 21,000 service providers to protect more than 750,000 businesses. Our corporate culture centers on innovation, accountability, and impact. We encourage our people to think boldly, challenge conventional approaches, and take ownership of outcomes. As a member of our global “A-Team,” you’ll operate in a high-growth, fast-paced environment where resilience, adaptability, and a commitment to continuous improvement drive success. OUR INTERVIEW PRACTICES To ensure a fair and genuine hiring process, candidates are expected to participate in interviews without the use of AI tools, automated prompts, or third-party assistance. Interviews are designed to assess individual skills, experience, and communication style, and we value authentic, real-time interaction. Use of AI or external assistance during live interviews may result in disqualification. For roles where AI skills are being evaluated, permitted use of AI tools will be clearly communicated in advance. Candidates may be asked to disable virtual backgrounds or participate in in-person interviews. All employment offers are contingent upon successful completion of applicable criminal, education and identity background checks . Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.