Senior Business Systems Analyst/Product Owner

Job description

Join Goodwin’s Global Operations Team, and make a real impact on a global scale. At Goodwin, we work with some of the world’s most successful and innovative investors, entrepreneurs and disruptors in the life sciences, private equity, real estate, technology and financial industries, and where they converge. As part of the Global Operations Team – all business professionals at the firm – you’ll collaborate with colleagues from varied backgrounds and experiences, fostering an environment where cross-functional learning, networking, and collaboration are at the core of what we do. Here, we’re not just supporting a law firm; we’re partnering with attorneys and clients to deliver cutting-edge solutions in high-stakes litigation and dispute resolution, world-class regulatory compliance and advisory services, and complex transactions. Our commitment to integrity, ingenuity, agility, and ambition drives us, and we’re proud to have been recognised as the “Best Business Team” by The American Lawyer. This is your opportunity to grow professionally in a dynamic, global environment, surrounded by forward-thinking peers. Goodwin is seeking a Senior Business Systems Analyst / Product Owner to support an enterprise-wide strategic program that is transforming how legal services are delivered at the firm.The program brings together technology, data, knowledge, processes, and user experience to create more intelligent, connected, and efficient ways of working. This role will operate at the intersection of business strategy, user needs, and technology delivery—translating complex challenges and ambitious ideas into practical, scalable solutions. The ideal candidate combines strong business analysis and product ownership capabilities with the executive presence, structured problem-solving, and delivery discipline developed in a consulting environment. Prior experience with a Big Four firm or another leading management or technology consultancy is strongly preferred. What You Will Do: Product Ownership and Strategy Partner with program leadership to translate strategic objectives into product roadmaps, priorities, and measurable outcomes. Own and manage product backlogs, ensuring initiatives are clearly defined, appropriately sequenced, and aligned with business value. Develop product requirements, user stories, acceptance criteria, process flows, and supporting documentation. Recommend priorities based on user impact, strategic alignment, dependencies, effort, risk, and expected value. Serve as a key connection among business stakeholders, end users, designers, engineers, data teams, and third-party partners. Support products and capabilities from discovery and prototyping through launch, adoption, and continuous improvement. Business Analysis and Solution Design Lead stakeholder interviews, workshops, process-mapping sessions, and requirements-gathering activities. Analyze complex legal and business processes to identify opportunities for simplification, standardization, automation, and technology enablement. Translate business needs into actionable functional and nonfunctional requirements. Document current-state processes, define future-state experiences, and conduct gap and impact analyses. Partner with technical and design teams to develop solutions that are intuitive, secure, scalable, and aligned with enterprise standards. Identify assumptions, risks, dependencies, and decisions requiring program-level attention. Maintain traceability from strategic objectives through requirements, delivery, and measurable outcomes. Stakeholder and Delivery Leadership Build trusted relationships with firm leaders, legal professionals, subject-matter experts, and cross-functional teams. Facilitate decisions among stakeholders with differing priorities, perspectives, and levels of technical familiarity. Communicate complex concepts clearly through executive-ready presentations, recommendations, and status updates. Lead sprint planning, backlog refinement, product demonstrations, acceptance testing, and retrospectives in partnership with delivery teams. Coordinate user acceptance testing and confirm that delivered capabilities meet agreed business requirements. Support change management, communications, training, and adoption activities. Use qualitative and quantitative feedback to evaluate performance and guide ongoing improvements. Data, AI, and Responsible Innovation Help identify and assess opportunities to improve legal service delivery through data, automation, AI, and emerging technologies. Partner with technology, security, data, risk, and governance teams to ensure solutions meet applicable standards. Define success measures related to adoption, user experience, quality, efficiency, and business value. Promote responsible experimentation while maintaining appropriate attention to privacy, confidentiality, reliability, and human oversight. Stay current on developments in enterprise technology, AI-enabled work, product management, and professional services. Who You Are 5–10 years of progressively responsible experience in business analysis, product ownership, product management, technology consulting, digital transformation, or a related field. Bachelor’s degree in business, technology, information systems, engineering, or a related discipline, or equivalent professional experience. Demonstrated experience delivering complex, cross-functional technology products or transformation initiatives. Strong command of business analysis practices, including requirements elicitation, process mapping, user stories, acceptance criteria, gap analysis, and user acceptance testing. Experience managing product backlogs and working within Agile, Scrum, or hybrid delivery models. Proven ability to translate ambiguous business needs into structured problems, clear requirements, and executable plans. Strong facilitation, stakeholder-management, and written and verbal communication skills. Ability to influence decisions and build alignment without relying on formal authority. Experience working with technical teams and a practical understanding of enterprise applications, integrations, data, security, and user experience. Sound judgment and the ability to operate effectively in a fast-moving, highly collaborative environment. Preferred: Prior experience with a Big Four firm or another leading management, strategy, or technology consultancy. Experience transitioning from consulting into an internal product, transformation, or technology leadership role. Experience in legal services, professional services, financial services, or another complex, knowledge-intensive, and highly regulated environment. Experience with AI-enabled products, knowledge platforms, workflow automation, or enterprise digital workplace initiatives. Familiarity with product discovery, design thinking, prototyping, business-case development, and adoption measurement. Relevant certifications such as CBAP, CSPO, PSPO, PMP, SAFe, or equivalent are helpful but not required. #LI-GK1 Benefits and More At Goodwin, you will discover your next career opportunity with a rewarding compensation package and comprehensive benefits, including: Health, dental, and vision insurance Life and disability insurance Retirement & Savings Plan Emergency back-up child and adult care Paid vacation, sick time off, and holidays Professional development and career advancement opportunities Employee recognition and reward programs Employee wellness and assistance programs Employee discounts and perks This position is eligible for overtime: No The target salary range for this position varies by location and is commensurate with relevant experience: Boston $119,300 - $178,900 | Los Angeles $128,200 - $192,300 | New York $128,200 - $192,300 | Orange County $128,200 - $192,300 | Philadelphia $116,900 - $175,300 | San Diego $128,200 - $192,300 | San Francisco $137,200 - $205,800 | Santa Monica $128,200 - $192,300