Senior Business Technology Manager

Job description

**About Lillio (formerly HiMama) and Our Mission:** At Lillio (formerly HiMama), we are a mission driven business with the goal of empowering early childhood educators through innovative, affordable tools that enable them to improve child outcomes, engage family members, and support continued professional growth for their staff. We are committed to serving the field as an authentic voice of the early childhood education (ECE) workforce, providing programs with all of the building blocks for high-quality early care and education and helping early educators focus on what matters most for children’s successful development and learning: relationships, play, creativity, and loving, nurturing caregiving. If you are excited about being part of an impact-driven business, focused on making a difference in the early childhood education industry, Lillio is the place for you. Lillio is a Series B, private-equity backed company and we're proud to be part of the Bain Double Impact portfolio. Lillio is recognized as an industry leader, most recently selected in 2025 by Time Magazine as one of the world's top EdTech companies. **Note: this role is required to be 100% on-site, in office in North Dakota** **We’re looking for…** The Senior Manager, Business Technology is a pivotal role responsible for overseeing and ensuring the efficient operation of our internal IT infrastructure. This role includes managing the security, connectivity, and overall IT needs for both on-site and remote employees, as well as aligning IT strategies with our company's objectives. This role will play a key role in supporting our cloud-based product from an internal perspective, ensuring a secure, reliable, and efficient IT environment. **Responsibilities include:** - Setting up all IT support systems; evaluating of current technology stack across the business and advising streamlining where appropriate, including re-negotiating user contracts - Managing day to day IT support, including working internally with team members, and externally with both vendors and consultants on project implementations - Supporting with onboarding and offboarding - Successful integration of legacy tools into new tools; migration of data from Microsoft to Google - Integration of multiple domain names, under one central domain name - Developing and implementing comprehensive IT strategies that align with the overall objectives - Managing and overseeing the IT Support function, ensuring appropriate internal security practices and compliance with relevant regulations. - Ensuring seamless connectivity and efficient IT support for both on-site and remote employees. - Overseeing the administration and maintenance of the company's IT infrastructure, including cloud-based and on-premise solutions. - Collaborating with various departments to assess and address their IT needs, ensuring optimal support across the organization. - Managing IT budgets, vendor contracts, and service agreements, ensuring cost-effective solutions, in relation to SOC2 compliance goals - Developing and maintaining disaster recovery and business continuity plans - Staying abreast of emerging IT trends and technologies, and incorporating them into the IT strategy as appropriate. - Providing leadership in IT-related projects, ensuring timely and efficient execution - Other duties as assigned **What You Bring to the Table:** - Bachelor’s degree (or equivalent) from an accredited University - 5+ Years experience in a SaaS company, leading IT support and business technology - Prior experience using Salesforce CRM, Miro, AWS - Advanced level of coding is a must (SQL is a plus) - must be comfortable working with large datasets - Advanced expertise in AI usage, including implementation of Claude; ChatGPT - Strong interpersonal and verbal communication skills - Ability to analyze complex problems and provide simple solutions - Organized and able to manage a large volume of tasks independently - Ability to manage projects from concept through implementation - Strong familiarity with EdTech space, ideally with ECE knowledge - Advanced experience with Notion, Google and Slack - Prior experience taking a company to achieve SOC2 type 1 and 2 compliance is required - You have experience working cross-boarder, with both US and Canadian teams **What You Bring to the Table:** - The compensation range for this role is between $85,000 - $95,000 USD per year; evaluation of the offer for the successful candidate will be based on relevant experience - Minimum of 2 years experience in IT Support or related field - This role would be eligible to participate in the Employee Stock Option Plan