Senior Business Travel Consultant - Out of Hours / Split Shift

Job description

About Us Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact. We're trusted by more than 12,000 companies worldwide, including On Running, Breitling, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem https://www.perk.com/shadow-work-report. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel, fintech, and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team. Visit www.perk.com http://www.perk.com to learn more. About the Role: We are seeking a dedicated Senior Business Travel Consultant that is passionate about enhancing the experience of business travelers and is an expert in the Galileo or Sabre GDS system. Our Customer Care team is crucial to our company's success and growth. We value empathetic professionals who understand our mission: making business travelers happy! If you are a problem solver driven by delivering a 7-Star service and eager to make an impact and revolutionize corporate travel management, you might be the perfect fit for our team. What You Will Do: - Provide first-class, 7-star service to business travelers, managing travel bookings, amendments, and cancellations efficiently. - Arrange European and domestic travel, including flights, car rentals, and hotels. - Work independently, using your initiative to handle client inquiries and provide solutions without supervision. - Communicate with clients via live chat, telephone, and email, ensuring all interactions are professional, friendly, and accurate. - Undertake travel reservations and amendments for Click Travel customers, prioritizing customer service and booking accuracy. - Proactively maintain and develop client relationships, offering support throughout the entire travel process. - Provide suitable travel options and suggestions to meet client requirements. - Ensure all service level agreements are met and actively maintain the Galileo GDS queues. - Mentor and support junior team members, assisting with their queries and quality-checking their work as needed. - Support the Team Leader and collaborate with colleagues to maintain a high level of service. We Are Looking for People Who: - Are proficient in air fares and ticketing - Possess expert knowledge of the Galileo or Sabre GDS system, including reissuing (manual & automated) tickets autonomously - Have great communication skills, fluency in English, both written and spoken is essential. - Have previous experience as a Business Travel Consultant. - Are well-organized, and capable of working to tight deadlines under pressure. - Exhibit a positive and professional telephone manner, with confidence in interacting with clients and suppliers. - Are proactive in resolving customer queries and complaints, using their initiative to overcome problems. - Are flexible and willing to complete various tasks as needed, supporting the team and contributing to overall success. - Maintain a professional and positive attitude when dealing with suppliers, customers, and colleagues. - Motivate and encourage the well-being of the team, displaying a positive attitude at all times. What we offer - Receive competitive compensation and equity ownership in Perk - Rest and recharge with 25 days of annual leave plus bank holidays - Take control of your physical health with private medical cover and voluntary dental insurance from Bupa, and discounted gym memberships with GymFlex - Plan for your future with our qualifying earnings company pension plan with Aviva - Know that your loved ones are protected financially through your Life Insurance if the worst were to happen - Rest assured that you’re covered by income protection in case you experience a long-term sickness or absence - Leverage tax-efficient cycle and electric car schemes with Cycle2Work & Octopus - Join our unforgettable Perk events, including our spectacular annual summer party - Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones - Focus on your family with 12-16 weeks’ paid parental leave - Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes - Broaden your horizons with up to 20 "Work from Anywhere" days per year - Stay savvy with access to a wide variety of discounts and rewards - Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years - Let us help you move to one of our hubs with relocation support Working Hours & Conditions - Working hours are 80% core hours and 20 % Night Shifts. - This role follows a 10-week rolling rota, with the vast majority of your time worked during core business hours. (8am -17.30pm) Out-of-hours shifts (either 9pm–5am or 5am–1pm) apply in just 2 out of every 10 weeks, making this a predominantly standard-hours position. - Role will be fully remote however you will be required to come into the Birmingham Hub for training and special events. Interview Process GDS Test - Online Talent Acquisition Interview - 30mins Virtual Team lead + Team manager interview - 90 Min virtual Final interview - 30mins virtual AI at Perk AI is embedded in how we work across every function. The tools you'll use day-to-day are AI-enabled so you can move faster and spend more time on the work that matters. In practice, that means using AI to research and prioritise accounts, draft and refine outreach, handle customer interactions more effectively, synthesise information, and cut through shadow work - the invisible tasks that pull people away from the work only they can do - so you can focus on relationships and outcomes. We don't expect you to be an AI expert, but we do expect you to be curious and intentional about it. The bar is judgment: knowing when AI makes your work better, when to verify what it produces, and when to rely on your own expertise instead. We'll ask about how you use AI in your interviews, not to test tool knowledge, but to understand how you think about it. That reflects how we work every day. How We Work At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work. For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume. Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you. Protect Yourself from Recruitment Scams All official communication from Perk will always come from email addresses ending in @perk.com http://perk.com or @externalperk.com http://externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk .com, and we will confirm whether it is legitimate. #LI-Hybrid