Senior Change Strategist

caylent

USA

Posted Aug 6, 2026

Other
Remote
Center for Customer Evolution

Job description

Caylent is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact. As an AWS Premier Tier Services Partner and a charter member of Anthropic’s Claude Partner Network, we combine deep expertise in AWS, artificial intelligence, and Anthropic’s Claude platform to help customers modernize their technology, build intelligent products, and move AI from experimentation into production.

Our capabilities span generative and agentic AI, cloud migration and modernization, cloud-native application development, data and analytics, DevOps, managed services, security and compliance, and customer experience transformation. At Caylent, our people always come first.

We are a fully remote global company with employees in Canada, the United States and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien!

We are seeking a Senior Change Strategist to join our strategic customer portfolio, working alongside client stakeholders, business leaders, and frontline teams to drive adoption of strategic initiatives, technology implementations, and organizational transformations.

This is not a traditional change management role. You will serve as a trusted advisor and hands-on delivery partner who designs and executes change programs that deliver measurable business value and sustainable behavioral change across complex organizations.

You will bring strong expertise, sound judgment, and the ability to guide clients through ambiguity—translating strategic priorities into actionable plans and embedding human-centered change practices in technology-driven environments, including those shaped by Generative AI.

Your Assignment

Change Strategy & Stakeholder Engagement

Develop and execute change strategies for assigned client engagements, aligning stakeholders across business and technology teams.
Build strong working relationships with client sponsors and project teams, acting as a day-to-day trusted advisor on change and adoption matters.
Translate strategic priorities into practical, actionable change plans and roadmaps.

Adoption & Outcomes Management

Define and track adoption metrics in partnership with Analytics and Product teams, connecting behavior change to business outcomes.
Monitor readiness, surface risks, and adapt approaches based on data-driven findings and post-launch learnings.
Apply change management frameworks that support smooth transitions, employee engagement, and sustained adoption of new behaviors and processes.

AI-Enabled Transformation & Innovation

Support enterprise transformation efforts where work, workforce models, and human experiences are shaped by data, automation, and Generative AI.
Partner with clients on AI adoption, addressing readiness, skills shifts, workforce impacts, and responsible use.
Apply AI and AI agents to enhance productivity, delivery quality, and program effectiveness—including accelerating content development without sacrificing quality or impact.
Contribute to future-ready operating model designs using human-centered design principles.

Delivery Excellence

Deliver high-quality change management work independently and support team members through knowledge-sharing.
Cultivate strong client relationships that position Caylent as a partner of choice, ensuring excellent service delivery.
Contribute to proposal development and internal thought leadership as opportunities arise.

Your Qualifications

4 –7 years of progressive experience in organizational design, transformation, and change enablement, ideally within consulting or professional services environments.
Experience contributing to or leading workstreams within large-scale transformation initiatives.
Exposure to technology-enabled transformations, including digital, product, or engineering initiatives (GenAI experience a plus).
Strong client-facing skills with a track record of building trusted working relationships.

Skills & Capabilities

Strong analytical and problem-solving abilities, comfortable operating within complex, multi-faceted initiatives.
Solid communication skills—capable of building relationships and influencing across various levels, from frontline teams to senior client leaders.
Confident facilitator of workshops and working sessions with clear storytelling and presentation skills.
Working fluency in AI, automation, and Generative AI, including an understanding of workforce and organizational implications.
Interest in and aptitude for business development, with willingness to support identifying and growing client opportunities.

Flexibility

Willingness to travel as needed to meet client and project requirements.

Preferred Qualifications

Bachelor's degree in Business Administration, Organizational Development, Information Systems, Change Management, or related field.
Change management certification (e.g., Prosci, CCMP) is a plus.
Experience working across regulated industries (financial services, insurance, healthcare, higher education).
Exposure to partnering with data architects and technology teams to translate change strategy into technical execution.

Benefits

Medical Insurance for you and eligible dependents
401k plan with company match up to 4% and immediate vesting
Competitive phantom equity
Company issued laptop
Dental and Vision insurance
Term Disability Insurance
Term Life Insurance
Flexible Spending Account
Equipment & Office Stipend
Annual stipend for Learning and Development
Unlimited Paid Time Off
10 Paid Holidays

Base Salary Range: The expected base salary range for this position is $165,000 - $180,000 per year, commensurate with experience and qualifications.

Additional Compensation Components: In addition to the base salary, the compensation package may include bonuses, commissions, equity, and other incentives. The specific components will vary depending on the role and individual and/or company performance.

NOTE: We’re unable to provide visa sponsorship now or at any time in the future.

At Caylent, we are committed to fair, transparent, and inclusive hiring practices. As part of our recruitment process, we may use artificial intelligence (AI) tools or automated systems to assist with the screening and evaluation of applications to help match candidate qualifications with job requirements.
These tools are designed to support — not replace — human decision-making. Final hiring decisions are always made by our trained recruitment professionals.
If an AI or automated tool is used during your application process, it will only be in accordance with applicable laws and regulations, and your information will be handled in a secure and confidential manner.
If you have any questions, please contact talent@caylent.com

Caylent is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent.

We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at hr@caylent.com.