Senior Citrix Infrastructure Specialist

Job description

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role Step into the engine room of enterprise technology as our Senior Citrix Infrastructure Specialist, serving as the primary Level 3 escalation authority and technical owner for mission-critical client environments. You will ensure platform stability, performance, security, and continuous modernization across enterprise digital workspaces, translating complex operational demands into resilient, high-availability infrastructure solutions. In this role, you will balance deep hands-on troubleshooting with strategic operational governance. You will take ownership of complex issues from diagnosis through root-cause resolution, mentor Level 2 delivery teams, and drive infrastructure initiatives encompassing patch management, monitoring, workflow automation, and cross-platform integration. What You Will Do Act as the primary L3 escalation authority for Citrix and virtual desktop environments, diagnosing and resolving complex, high-priority infrastructure issues to permanent resolution. Maintain, secure, and optimize core components across Citrix Virtual Apps and Desktops (CVAD), Citrix Cloud/DaaS, StoreFront, Delivery Controllers, PVS, MCS, WEM, and Citrix ADC (NetScaler). Administer and maintain core Microsoft infrastructure services, including Windows Server (2016–2022), Active Directory, Group Policy (GPO), and Microsoft PKI/Certificates. Manage enterprise profile and identity environments using FSLogix, Microsoft Entra ID (Azure AD), Kerberos, LDAP, and Single Sign-On (SSO). Automate recurring operational tasks, deployment workflows, and system health checks using PowerShell scripting to enhance platform reliability and delivery speed. Coordinate with cross-functional teams—including Level 2 engineers, Enterprise Architects, and Project Managers—to implement complex changes, maintenance, and platform upgrades. Maintain rigorous operational governance through performance tuning, patch management, disaster recovery testing, and clear technical documentation. Your Future at Kyndryl Becoming a Senior Citrix Infrastructure Specialist at Kyndryl is an excellent gateway to many different paths. You’ll be creating a well-rounded skillset while gaining professional certifications and qualifications. You can evolve horizontally into other technical or non-technical areas, or move vertically into senior leadership or specialized domain roles such as Infrastructure Architect or Distinguished Engineer. There are many different types and flavors of roles at Kyndryl, so everyone can find the opportunity that suits them best. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Who You Are Required Skills and Experience Extensive hands-on experience administering, troubleshooting, and engineering Citrix enterprise technologies (CVAD, Citrix Cloud/DaaS, StoreFront, PVS, MCS, WEM, and Citrix ADC/NetScaler). In-depth expertise in Microsoft Windows Server environments (2016, 2019, 2022), Active Directory architecture, Group Policy Management, DNS, and DHCP. Solid experience managing user profiles and modern access methods utilizing FSLogix, Microsoft Entra ID, and secure authentication protocols (Kerberos, LDAP, SSO). Strong virtualization skills supporting virtual desktop and server workloads on VMware vSphere. Advanced PowerShell scripting skills for automating operational tasks, configuration management, and administrative workflows. Proven track record in Level 3 incident analysis, root cause diagnosis, performance tuning, and disaster recovery/high-availability planning. Strong communication and stakeholder collaboration skills, with demonstrated experience coordinating operations with L2 support teams and ITIL-aligned processes. Preferred Skills and Experience Relevant professional certifications such as Citrix Certified Professional/Expert (CCP-V, CCE-V) or Microsoft Certified credentials. Practical exposure to Azure Virtual Desktop (AVD) or Microsoft Hyper-V environments. Familiarity with enterprise systems management and deployment tools such as SCCM / MECM or Microsoft Intune. Working knowledge of ServiceNow and ITIL-driven change, incident, and problem management practices. Being You The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way. What You Can Expect Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.