Senior Claims Specialist (Dutch Speaker)

Senior Claims Specialist (Dutch Speaker) Location: Amsterdam | Hybrid Working – 2 days office, 3 days home Overview of Position As a Senior Claims Specialist, you will play an important role within our Dutch Claims team. Alongside handling insurance claims and supporting customers, you will act as a key support to the Team Lead and help ensure the smooth day-to-day running of the operation. You will support colleagues with escalations, complaints and fraud cases, help onboard and train new team members, and contribute to maintaining service levels and quality standards across the team. What You’ll Do Assess and resolve insurance claims. Support with administrative activities and email management. Support the planning of the team's work schedule. Act as a subject matter expert for complex claims and policy interpretation. Take ownership of escalated complaints, fraud investigations, and complex cases. Conduct quality reviews and provide guidance and feedback to colleagues. Assist with the onboarding and training of new starters. Work closely with the Team Lead to support daily operations, service levels, quality standards, and continuous improvements. What You’ll Bring Fluent Dutch speaker with good English communication skills. Excellent verbal, written, and listening skills. Good computer skills, including data entry, website navigation, and other software. Experience supporting team performance, monitoring quality and guiding colleagues within a customer service environment. Strong organisational skills and the ability to prioritise tasks. Comfortable handling escalated customer situations and complex cases. What We Offer Competitive base salary of €2,800 - €3,200 gross per month, plus holiday allowance paid in 12 monthly payments. Flexible hybrid working after training: 3 days from home and 2 days in our Amsterdam office. Performance-related bonus. Monthly wellbeing allowance of €45 net. Transportation and working from home allowance. 28 days of holiday, plus wellbeing and employee support programmes. Premium-free pension plan. €50 net birthday gift. Comprehensive training programme to help you build confidence and expertise. Access to Udemy and ongoing career development opportunities, including pathways to specialist, quality, training, team leader, or operational support roles. We look forward to receiving your application #LI-Hybrid Helping People Thrive in a Connected World Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at . What’s the culture like at Assurant? Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way . Company Overview Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products. AI and Biometric Usage Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video. Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information. Job Scam Alert Please be aware that during Assurant's application process, we will never ask for personal information such as your National ID number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here .